Order Management Operator II

Position Overview

Order Management Operator II

Receive and sort packages, identify/inventory contents, place product in order tole, identify and save patient settings, enter order in ERP system, pick-up and distribute orders to appropriate areas, identify and locate rush/expedite orders as needed, transfer files and update orders, process orders through 3D printer and post process. Training provided.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Download user settings into current software platforms
• Verify settings and route to appropriate function when errors or mismatches occur
• Stamp/sticker order form with correct information
• Prioritize and schedule ship dates consistent with established/expected turnaround time
• Diagnosis and determine product fault
• Confirm rechargeable products meets charging specifications.
• Enter needed information into the order processing system
• Create, file, and retrieve device history records for Hearing Instruments
• Prioritize and schedule ship dates consistent with established/expected turnaround time
• Communicate problems with incoming orders to appropriate personnel
• Distribute work orders to the appropriate departments

• Post Process Builds

• Invest shells to create a negative of the shell called “investment”
• Set up 3D printers (clean and prepare for the next batch)
• Match and sort shells/molds
• Run and Operate Laser Serial Number engraving

• Disassemble Hearing Aid

• Dsa Testing

• Read, comprehend, and adhere to written work instructions, SOP’s, etc.
• Follow verbal instructions from leaders and trainers
• Adhere to all safety policies and procedures and promote a safe work environment
• Meet attendance, quality, and productivity expectations
• Work in a dynamic, team environment, with flexibility to rotate responsibilities as required
• Maintain accurate documentation and records with integrity
• Attend required training and continuous learning opportunities as assigned
• Participate in and contribute to continuous improvement projects and initiatives
• Accomplish other duties as required to include cross training
• Perform repetitive tasks with a high degree of accuracy
• Maintain a clean work area
• Competencies (Knowledge and Skills needed for this position.)
• Work in a dynamic, team environment, with flexibility to rotate responsibilities as required
• Maintain accurate documentation and records with integrity
• Attend required training and continuous learning opportunities as assigned
• Participate in and contribute to continuous improvement projects and initiatives
• Accomplish other duties as required to include cross training
• Perform repetitive tasks with a high degree of accuracy
• Maintain a clean work area
• Competencies (Knowledge and Skills needed for this position.)
• Support the on-boarding/training of new team members as needed
• Read, Write, and Speak English
• Willing to help as needed
• Strong data entry/computer skills.
• Read, understand, and follow written and verbal directions.
• Ability to work in a fast-paced environment
• Maintain a high degree of accuracy and close attention to detail.

• Perform Repetitive Movements.

• Basic Computer Skills.

• Strong basic math, word processing/data entry skills, written and verbal communication skills.

Required Education:

• High school diploma or equivalent required.

Experience:

• 1+ year of data entry experience strongly preferred
• 1+ years of manufacturing experience preferred

Working Environment:

The position will be working in the Operations area. 

Physical Demands:

Sitting, standing, repetitive motion

Position Type and Expected Hours of Work:

This is a full-time position working Monday – Friday. The daily hours are 8-10 hours per day.

Ability to work occasional weekends and holidays

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Transparency Notice:

• Compensation for this position can range from $18.50 - $20.75 an hour
• Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience
• To remain competitive, GN offers a competitive benefits package, including health insurance, a 401(k) plan, and paid vacation and holidays.

At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to carry out their tasks, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

We believe that great people are the foundation of a great organization. By joining our team, you'll contribute to an inclusive culture that values every voice and supports continuous learning and professional growth. We offer fair salary, comprehensive benefits, and the ability to grow professionally.

We Encourage You To Apply:

Even if you don’t match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process.

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Disability Accommodation:

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail careers.us@gn.com or call 978-606-2210. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

How To Apply:

Use the ‘APPLY’ link. Applications are assessed on a continuous basis, so don’t wait to send yours.

Join us in bringing people closer.

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.

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