Patrol Communications & Operations Coordinator

What The Role Is About:

The Patrol Communications & Operations Coordinator plays a critical role in supporting the daily function of the Patrol Team by overseeing real-time communications, managing incident investigation, documentation, and coordinating logistical and administrative operations. This position serves as the central point of contact for all radio traffic, and Patrol activity and is responsible for ensuring efficient information flow, timely response coordination for multiple departments, and accurate post-incident activation and data collection.

We Are Safe

We Are Welcoming

We Are Inspiring

And we are Creative

What You Will Be Doing:

• Maintain constant radio and digital communication with on-hill Patrol Team Members, Lift Operators, and other WinSport departments.
• Log and monitor all incident reports, tracking callouts, first aid responses, and operational updates.
• Provide administrative support, including database management, scheduling, filing, payroll, document collection and organization.
• Coordinate response efforts in emergency situations and assist with the activation of WinSport wide safety protocols.
• Ensure thorough documentation of incidents, including preliminary investigation, witness coordination, and detailed reporting.
• Assist in compiling and analyzing incident data to identify trends and support continuous safety improvements.
• Communicate with outside agencies (EMS, CFD, CPS) as needed during emergencies or major incidents.
• Help maintain the confidentiality and integrity of sensitive medical and operational records.
• Support the patrol team with logistical needs such as equipment tracking, supply ordering, and shift coordination.

What You Bring:

• Prior experience in an administrative or operations role, preferably in a safety-critical or emergency response environment.
• Excellent communication and organizational skills.
• Strong attention to detail and ability to multitask in a dynamic setting.
• Familiarity with radio communication protocol and basic emergency dispatch principles is an asset.
• Proficient with Microsoft Office Suite and other reporting/incident tracking software.
• Ability to remain calm and make sound decisions under pressure.
• Intermediate (formerly Standard) First Aid Certificate is considered an asset.
• Class 5 Drivers License is considered an asset with the ability to provide a clean driver abstract.

You Will Be:

• Based primarily in the Patrol base of operations center.
• Occasional on-hill travel may be required (ski/snowboard or mountain bike).
• Fast-paced, with high demand during peak ski season and inclement weather days.
• Manual dexterity and computer use

What We Can Offer You:

If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of: 

• Free Park pass
• Reciprocals at other ski resorts 
• Food, beverage, retail and program discounts 
• Access to our world-class gym facility. 

We also provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.  

Discover, Develop, and Excel with WinSport:

Working with WinSport means you will be part of one of the most unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle.  You will thrive and be supported as you discover, develop and excel in your role at WinSport.