Product Designer II , Supply Chain Retail Technology

This is a hybrid-onsite role. Employees are expected to be in our Bangalore office Monday, Wednesday and Friday, and work remotely Tuesdays and Thursdays. 

Who We Are

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with engineering, analytics, and business partners across Wayfair, our product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech stack including sophisticated capabilities around AI, data science, multivariate testing, and personalization. We’re a highly collaborative, supportive team that values learning, psychological safety, and intentional career development.

As a Product Designer II, you will join our Supply Chain Retail Technology organization, turning complex operational challenges into simple, efficient, and scalable design solutions that enhance both internal operations and the overall customer journey. Your work will ensure customers and suppliers enjoy a seamless post-purchase experience: from finding order details and tracking deliveries to receiving timely support when contacting Wayfair.

Within our Experience Design team, you’ll lead cross-functional collaboration and advance usability, efficiency, scalability, and cost optimization across the supply chain, from forecasting and order management to home delivery and post-delivery services.

What You’Ll Do:

• Utilize design thinking principles to create engaging experiences for customers, internal agents, and operations teams that solve complex problems with simplicity.
• Collaborate with product managers, developers, and other experienced designers to execute design concepts that deliver on brand goals, business goals, and are technically feasible to implement.
• Align with multiple teams to create cross-functional and user-centric design solutions.
• Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work.
• Day-to-day work will consist of a combination of design execution, and design operations management.
• Contribute to the improvement of our cross-team collaboration Design processes, advocating best practices and innovative solutions between Product, Design, and Engineering teams embracing Agile methodologies.
• Demonstrate strong administration and communication skills. Be a strategist who can take a step back on overarching goals and opportunities, while also acting as a product practitioner who can meticulously work alongside their teams with domain knowledge and design process.

 We Are a Match Because You Have:

• 3+ years of professional UX experience.
• The ability to deliver high-fidelity design work and user validation autonomously.
• Strong understanding of design processes; knowledge of what is possible and what will be hard to achieve and/or implement in a digital environment.
• Communication and Interpersonal Skills: You should be able to effectively present and explain ideas, while also being open-minded and willing to consider new perspectives that may shape your solutions.
• Expertise in producing relevant deliverables, including detailed site maps, user flows/task flows, user journeys, wireframes, annotations, and prototypes that represent interaction recommendations, etc.
• Research expertise highly valued: You have a solid understanding of basic research principles and methodologies, and have a proven track record of independently conducting user research while selecting appropriate methodologies to inform your design.
• Strong skills in modern design tools like Figma, Miro, UserTesting and Google Workplace.
• An online portfolio of case studies that demonstrates unfailing advocacy for the user, highlighting: e-commerce design work, enterprise design work, data-driven approaches, and strategic thinking.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.