Housekeeping Supervisor

Company Description

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

Property Details

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Job Description

Sofitel Melbourne is looking for a Housekeeping Supervisor to assist the Housekeeping Management team in ensuring the efficient day to day running of this busy department. This role will provide crucial support and leadership to Ambassadors whilst maintaining the consistent, high level of service and product standard expected of a luxury brand.

Key Responsibilities

• Induct and train new Ambassador’s into the Housekeeping team, department and Hotel in their first month to meet Brand and Service standards
• Ensure adherence of all team members on safe work practices
• Collaborate with the team ensuring daily briefings and relevant information is communicated
• Assist Management in the daily checking of rooms to maintain standards
• Liaise with Front Office and Maintenance to ensure rooms are available for our guests arrival
• Ensure safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturer and procedure manual
• Prepare daily reports for hotel occupancy forecast, events and group movements

Qualifications

Skills And Attributes

• Minimum experience of two years in Housekeeping, in a similar role is preferred
• Computer literate in Excel, Microsoft word, experience with Opera and HotSos is an advantage
• Ability to work a rotating roster including, weekdays, weekends and public holidays
• Excellent interpersonal, organisational skills and attention to detail
• Full working rights in Australia

Additional Information

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We Offer Our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels