Front Office Supervisor

Company Description

Where Rural Soul Meets Five-Star Luxury

Set within the iconic Riverside Stables precinct, The William Inglis Hotel – MGallery South West Sydney offers a truly unique five-star hospitality experience. Blending boutique charm with luxury and history, our hotel is renowned for hosting high-end events, weddings, staycations and exceptional dining experiences.

As part of Accor, a global hospitality leader operating in 110 countries with over 5,000 hotels and 10,000 restaurants and bars, you’ll join a world-class network and enjoy limitless career opportunities under the ALL – Accor Live Limitless lifestyle loyalty program.

Job Description

As Front Office Supervisor, your key responsibilities will include:

• Setting the tone for exceptional service and supervising the Front Office Team
• Ensuring smooth daily operations in arrivals, departures, rooming, and guest enquiries
• Motivating and leading the team to deliver exceptional customer service
• Assisting Front Office Management in operating a highly proficient department
• Implementing and maintaining brand service standards
• Conducting ongoing training programmes for team members
• Anticipating guests' needs and offering recommendations to enhance their stays
• Exploring innovative ways to improve guest experiences
• Collaborating with other departments to maintain a high standard of luxury hospitality

Qualifications

You are a natural leader who thrives in a team environment and possess strong organisational and time management skills with an impeccable eye for detail.

• Experience in the supervision of daily front office operations with a thorough knowledge of reception, reservations and cashiering procedures.
• Ability to collaborate across all levels of the hotel with department heads and employees. Driving a positive culture for both guests and team members.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.