GRIT Trainee, Business Process Improvement & Automation (Regional Ops)

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Regional Operations Business Process Improvement & Digital Transformation team focuses on enhancing operational efficiency and driving innovation through structured process improvements and digital transformation initiatives. Our work includes designing and managing AI-enabled automation tools, optimizing workflows and implementing change management strategies, product design and development. The team collaborates with cross-functional stakeholders to roll out new features, gather user feedback, and apply cutting-edge AI technologies to improve operations and improve outcomes.

Get to Know the Role

This is a 6 months full-time onsite role based in Singapore as part of the GRIT Programme.

Assist the Regional Operations Business Process Improvement & Digital Transformation teams in product design and programme management for Grab Operation's suite of AI enabled automation tools, learn on the job principles of product design, product delivery from early experimental stage to production roll out and scaling.

The Critical Tasks You Will Perform

• You will help with product development and design for the team's AI-enabled automation platforms and tools
• You will help with program management of feature rollout and change management of stakeholders implicated in digital transformation initiatives & AI roll outs
• You will participate in user testing, surveys and gathering feedback related to the system features and development direction
• You will apply project management and change management skills in a multi-country, interdepartmental setting
• You will apply the product feature development lifecycle in an AGILE-like setup.

Qualifications

What Essential Skills You Will Need

• Graduates in the field of in Engineering or Business disciplines
• Preferably with project management or business process improvement, including process mapping, operating model design, transition planning
• Advanced in Excel / Google Sheets; analytical reporting and data-driven decision-making
• Good understanding of the programming logic and able to communicate with developers
• Understanding of Six Sigma, LEAN, Agile, PMP practices
• Exposure to working and building AI tools

Additional Information

Life At Grab

We care about your well-being at Grab, here are some of the global benefits we offer our Interns:

• Comprehensive Medical Insurance: We got you covered with medical insurance plans.
• Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
• Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
• Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique