GRIT Trainee, Communications (Grab Commercial and Support, Content, Digitisation and Communications)

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

We are looking for a passionate and detail-oriented Content Writing Trainee to join our Grab Support Helpcentre team. This traineeship is an exciting opportunity for someone who loves creating impactful content, has a knack for simplifying complex information, and is eager to learn about customer support operations in a fast-paced tech environment.

As a Content Writing Trainee, you will play a key role in enhancing the Helpcentre's resources, ensuring our users can find clear, accurate, and helpful information to resolve their queries independently.

This is a 6 months full-time onsite role based in Singapore as part of the GRIT Programme.

The Critical Tasks You Will Perform

Responsibilities

• Content Creation: Write, edit, and optimize long-form articles, FAQs, and guides for the Grab Support Helpcentre.
• Research: Collaborate with various teams to gather accurate information about Grab's products, services, and processes.
• User-Focused Writing: Ensure all content is written with the customer in mind, using clear, concise, and engaging language.
• SEO Optimization: Implement SEO best practices to improve the visibility and accessibility of Helpcentre articles.
• Basic HTML Coding: Use basic HTML to format and structure Helpcentre articles, ensuring proper alignment and functionality.
• Content Updates: Regularly audit and update existing Helpcentre content to reflect new features, policies, or changes.
• Feedback Incorporation: Work with customer support teams to identify common user pain points and address them through content.
• Collaboration: Partner with designers, product managers, and support teams to create visually appealing and user-friendly content.

Qualifications

What Essential Skills You Will Need

Technical Skills and Competencies Trainee will learn during the traineeship:

• Currently pursuing or recently completed a degree in Communications, Journalism, English, Marketing, or a related field.
• Strong command of English with excellent writing and editing skills.
• Ability to simplify complex concepts and write user-friendly content.
• Basic understanding of HTML coding for formatting and structuring content.
• Basic understanding of SEO principles and digital content creation.
• Proficient in MS Office, Google Workspace, or other content management tools.
• Detail-oriented with strong organizational and time management skills.
• Creative mindset with the ability to adapt to Grab's tone and style guidelines.

Preferred Skills

• Experience in content writing, blogging, or technical writing.
• Familiarity with customer support or helpdesk platforms is a plus.
• Knowledge of Southeast Asia's culture and languages is advantageous.

Additional Information

Life At Grab

We care about your well-being at Grab, here are some of the global benefits we offer our Interns:

• Comprehensive Medical Insurance: We got you covered with medical insurance plans.
• Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
• Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
• Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique