REF83611J- Senior Associate - Order to Cash (Cash Apps & Collections) Pune - UK Shifts

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Handle allocated tasks related to collections, cash applications, and dispute management independently Collectors:

A) Voice Calling

B) Dispute Management

c) Customers account Reconciliation

Cash Applicators:

A) Cash Application

B) Account Reconciliation

C) Dispute Management

d) Voice Calling (not mandatory)

e) Dr and Cr clarity

f) Basic accounting knowledge

Customer master data management: Customer Master Data Creation and Change Maintain Customer Master Account status (Block/Unblock, Active/Inactive) Ensure compliance with client process, turnaround time, and accuracy Maintain relationships with line managers, counterparts, and stakeholders Adhere to and improve performance on service level agreements and deliverables to customers Understand and work towards the common goals of the organization Resolve conflicts and escalate if necessary Display good collaborative spirit and adapt to change management Spot and analyse anomalies and aberrations, providing solutions for the same Communicate confidently, with poise and credibility, demonstrating empathy and clarity in thoughts and language proficiency Qualifications and Personal Attributes: College degree or above, Accounting, Finance or any Business-related course is a plus 0-3 years’ work experience Good Understanding of MS Office

Qualifications

B.Com, Mba Finance