Senior Billing Coordinator

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

The Senior Billing Coordinator will be responsible for assisting in all phases of client billing. This includes matter opening assistance, prebill review, bill & eBill preparation, records management, financial reporting, analysis of client bill appeals, tracking outstanding issues for resolution and high-level issue resolution including engagement of internal and external stakeholders. This role requires an intricate knowledge of the billing & eBilling workflows, Firm billing processes, the relevant systems and stakeholders. As a Senior member of the Billing Team, you will be relied upon to deliver support and training to other Billing Team members and be called upon as a billing subject matter expert to assist with projects and/or questions.

Major Responsibilities

• Reviewing prebills and working with Osler Partners to issue bills & eBills
• Track, follow-up and handle any billing related issues or delays
• Handle client billing inquiries
• Provide regular reporting to the Management Team to track progress on efforts and ensure all pending tasks are handled in a timely manner
• Create training materials and provide insights to internal stakeholders
• Being actively involved in any billing process improvements including implementing and testing of system enhancements
• Provide back up and support for other Billing Team members during absence and vacation
• Provide technical billing support and guidance to internal and external stakeholders
• Acting as subject matter expert for billing and provide training to new Team members
• Maintain accurate client and matter records to ensure future billing success
• Review of client billing guidelines to ensure the Firm is complaint with the guidelines
• Train timekeepers and legal assistants on the Firm’s various billing software tools
• Provide expert-level support for assigned Legal Assistants and Partners as it relates to billing

Position Requirements

Education And Experience

The position requires university degree or college diploma in a business discipline and a minimum of 3 years of billing, finance or accounting experience is required. Experience in a legal billing environment is preferred. Knowledge of CMS/Aderant, eBillingHub, Prebill Viewer, and PowerBI software products are an asset. An equivalent combination of education, training and experience may be acceptable.

Knowledge And Skills

• Strong proficiency in Microsoft Office products, primarily in Microsoft Word, Outlook, and Excel
• Experience with ERP systems (ex. CMS/Aderant, Thomson Reuters Elite)
• Experience providing excellent service in a deadline-driven environment
• Excellent communication and problem-solving skills are required
• Ability to interact with senior members of the Firm
• Attention to detail, organization and time management skills along with the ability to balance daily work
• Analytical ability to identify issues and drive resolution results

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Accessibility And Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted.  Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls/emails please.

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