Team Leader (Family & Carer Services)

Company Description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all.

Job Description

• Mon–Fri 9am–5:06pm, full-time ongoing position
• Ringwood, on the lands of the Wurundjeri People
• $55.97–$58.45 per hour (Level 6 pp1-3) + 12% Super + Generous Salary Packaging benefits of up to $18,550

Make a difference for families and carers in your community

Join Each’s Child Youth & Family Wellbeing stream, leading a dedicated team that supports families, carers, and children through complex challenges. Our program empowers people to navigate separation, trauma, and change with dignity and hope.

Your role, your impact

As Team Leader, you will guide and inspire a multidisciplinary team, ensuring high-quality, inclusive, and flexible service delivery. Your leadership will help families and carers access the support they need to thrive.

Key Responsibilities:

• Lead, mentor, and support a team of practitioners, providing clinical and operational supervision, training, and guidance
• Develop, implement, and coordinate systems for intake, assessment, client engagement, case planning, intervention, review, and referral or closure
• Ensure services are customer-focused and meet quality and compliance standards
• Oversee daily operations of the Family Relationship Response Services Team, including caseload coordination, team meetings, and supervision
• Monitor risk and safety concerns through continuous assessment and review
• Maintain data management, risk reporting, and quality improvement systems
• Manage client complaints and collaborate with internal and external stakeholders
• Coordinate group programs and workshops within the service
• Support staff with regular meetings, supervision, and professional development
• Who we’re looking for
• You are a compassionate leader with a commitment to inclusion and quality care.
• To be successful in your application, you’ll need:
• Tertiary qualification in Psychology, Social Work or a related discipline
• Registered Family Dispute Resolution Practitioner
• Familiarity with family law, mandatory reporting, privacy laws, and ethical standards

What will make you stand out

• Leadership experience in family relationship or carer support services
• Experience in the Not-For-Profit or health sector
• Collaborative experience within a leadership team

What’s in it for you

At Each you’ll be supported to be your best. We provide:

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety
• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment
• Endless career opportunities – With over 200 programs across QLD, NSW, ACT, TAS and VIC, there are plenty of pathways to progress

To view the full Position Description, click here or visit each.com.au, go to ‘Work With Us’ > ‘Careers’ > ‘Open Roles’ and search for this position.

Questions? Contact Cammie Dinh (Talent Acquisition Business Partner) at cammie.dinh@each.com.au

• Applications close: Sunday 26th October
• Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period – so don't miss out and apply today!

Additional Information

• Next Steps in the Hiring Process 
• Thank you for your interest in joining Each! To learn more about next steps, please check out our Hiring Process Guide.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.  

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