International Customer Success Representative

Company Overview:

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

Life At Partsbase:

One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

About The Role

We’re hiring a Customer Success Representative to support renewals, account updates, and customer satisfaction across our portfolio. You’ll manage a monthly book of business, ensuring renewals are initiated 60 days in advance, monthly payments are collected, and customer data stays accurate.

This role is ideal for someone with a hunter mentality: organized, proactive, and ready to thrive in a fast-paced, high-volume environment.

What You’Ll Do

• Manage account renewals two months ahead of cycle.
• Process and validate renewal quotes, pricing, and subscription details.
• Communicate with clients via email and phone to confirm renewals.
• Track all renewal activity and maintain accurate internal systems.
• Perform daily Revenue Validation Activities (RVAs) and support reporting.
• Collaborate with team members to meet deadlines and improve processes.

What You’Ll Bring

• 2+ years in customer success, renewals, or customer service.
• Excellent communication and negotiation skills.
• Highly organized, proactive, and accountable in a remote work environment.
• English fluency; Mandarin a plus.

Why Join Partsbase

• Competitive pay + individual & team bonus structure.

• Medical Benefits.

• Annual Leave.

• Holiday Leave.

• Epf Contribution.

• Uncapped growth opportunities in a global SaaS company.
• Professional development and growth programs.
• The chance to make your mark in one of the world’s largest online aviation marketplaces.

*This is a contract based position.