Project Delivery Consultant

About Starrez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

The Role

As a Project Delivery Consultant, you'll lead end-to-end multiple StarRez projects. Your role includes providing expertise and consulting on StarRez software solutions, housing industry knowledge, and designing solutions based on customer business requirements. 

Role Specifics

• Work Location: Melbourne, Hybrid
• Travel: up to 30% a year
• Reporting Structure: Reports to the APAC Projects Team Lead

What You Will Own 

• Successful management of multiple concurrent StarRez projects and related activities
• Prepare and conduct professional training and consulting sessions (Onsite and Remote)
• Provide customers with subject matter and business process consultations
• Work with customers and StarRez teams to design integration of StarRez software with other systems
• Apply expertise and project management skills to guide the project team
• Provide subject matter expertise and direction to the Sales/Community Relations team
• Accurately capture and document customer requirements and specifications
• Act as central stakeholder management between StarRez and the client
• Respond to internal and external requests in a timely and professional manner
• Liaise with all internal teams to ensure work is done within the scope and on schedule
• Create and maintain project schedules and project documentation
• Ensure that internal processes and systems are accurately kept up to date
• Regularly report to the team manager or project manager and escalate issues as required
• Represent the company at industry events, with occasional travel required (up to 30%)

Required Qualifications

• Excellent written and verbal communication skills
• Self-motivated, disciplined, and able to work independently and as a part of a team
• Detail oriented with an understanding of the importance of producing project documents
• Ability to successfully build strong relationships with all stakeholders
• High level of productivity and ability to manage competing priorities
• Ability to prioritise tasks and set, manage, and meet deadlines
• Clear communication of complex subjects to stakeholders with varying levels of competency
• Ability to provide resolution and/or escalation of customer concerns in a timely fashion
• Ability to understand how to communicate difficult/sensitive information tactfully both internally and externally
• Interest in effective technological solutions and a desire/ability to learn about a variety of technological concepts
• Ability to think logically and analytically to provide solutions to a variety of challenges
• Leverage AI tools to enhance productivity and efficiency, applying them appropriately to project and customer needs
• Demonstrates curiosity and openness to exploring AI-driven solutions that improve effectiveness and outcomes

Preferred Qualifications

• 4+ years of practical work experience in application support or technology-related project roles
• 1+ years of experience training individuals and groups on software applications
• High level of proficiency in a variety of modern software solutions
• Good knowledge of Internet applications, technologies, networks, and security
• Sufficient technical aptitude to contribute and provide technology insight
• Familiarity with AI-enabled productivity or collaboration tools is desirable

Reasons to join our Team  

• You will be part of a vibrant and supportive culture, with weekly team lunches.    
• We are a flexible and hybrid workplace.   
• You will have access to professional development opportunities.    
• Be part of a global team, participate in monthly global meetings and partner with team members in different countries.     
• Z-Factor: Our most celebrated value, you will work with a team of caring, energetic, high-performing, and passionate people who have fun supporting our vision, innovation & continuous improvement.       

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!  

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. 

Notice to external Recruiters and Recruitment Agencies: 

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. 

StarRez is an equal opportunity employer