Customer Service Assistant

Company Description

Lumina Agency Inc – About Us
At Lumina Agency Inc, we are committed to delivering exceptional client experiences through innovative strategies and unparalleled service. Our team thrives on collaboration, creativity, and excellence, supporting businesses to achieve their goals and make a lasting impact in their industries. Join us and be part of a dynamic environment where your contributions are valued, and your professional growth is a priority.

Job Description

Job Description
We are seeking a motivated and detail-oriented Customer Service Assistant to join our Atlanta team. The ideal candidate will serve as the first point of contact for our clients, providing outstanding support and ensuring seamless communication. This role requires excellent interpersonal skills, a proactive approach to problem-solving, and a dedication to delivering a superior client experience.

Responsibilities

• Respond promptly to client inquiries via phone, email, and in-person.
• Maintain accurate client records and documentation.
• Assist in resolving client issues efficiently and professionally.
• Support internal teams by coordinating client requests and follow-ups.
• Provide feedback to management on recurring client concerns and opportunities for service improvement.
• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Proven experience in customer service or client support roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks efficiently and meet deadlines.
• Proficiency in Microsoft Office Suite and basic CRM software.
• Competitive salary: $49,000 - $52,000 per year
• Support internal teams by coordinating client requests and follow-ups.
• Provide feedback to management on recurring client concerns and opportunities for service improvement.
• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Proven experience in customer service or client support roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks efficiently and meet deadlines.
• Proficiency in Microsoft Office Suite and basic CRM software.
• Competitive salary: $49,000 - $52,000 per year

Qualifications

Qualifications

Additional Information

Benefits

• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment
• Skills development through training and mentorship programs
• Full-time, permanent position with standard office hours