Operations Coordinator

Bolt.com

Office

Stockholm, Sweden

Full Time

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We are looking for a proactive and detail-oriented Operations Coordinator to join our Ride-Hailing team in Stockholm.

As part of the Ride-Hailing team, you will work closely with local stakeholders, outsourced partners, and HQ teams to guarantee smooth operations, ensure compliance, and strengthen our driver value proposition. This is an exciting opportunity to contribute to shaping the future of ride-hailing in Sweden!

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<Gh-About-Us><Title>About Us</Title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<Title>About The Role</Title>

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As an Operations Coordinator, you’ll support local operations in Sweden while having a special focus on Driver Growth. You will ensure that driver funnels and partner processes are functioning and optimized, and proactively identify areas for improvement.

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<title>Main tasks and responsibilities:</title>

<Bulletpoints>

<point> and optimize funnels for driver acquisition, conversion, and activation</point>
<point>Follow up on, challenge and improve processes that are primarily performed by Customer Service, but require guidelines and information from our team</point>
<point>Manage recurring tasks, while identifying new ways to perform them or even automate them for higher efficienc</point>
<point>Track and improve the efficiency of partner processes, ensuring they align with Bolt’s expectations</point>
<point>Support outsourced partners where needed, while proactively identifying improvement areas within your domain</point>
<point>Support your team in data analysis, to discover initiatives that would help them reach set objectives and goals</point>
<point>Share insights and feedback with the Operations Specialists, Operations Manager, and wider team to strengthen processes and supply growth initiatives</point>
<point>Work cross-functionally with local and HQ teams to streamline processes and propose operational improvements</point>
<point> Act as a Bolt ambassador, both internally and externally, representing our values in every interaction</point>
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</Gh-Responsibilities>

<Gh-Requirements>
<title>About you:</title>
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<Text>
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!</text></gh-requirements>
<Gh-Perks>
<title>Why you’ll love it here:</title>
<Bulletpoints>
</bulletpoints><text>*Some perks may differ depending on your location.</text></gh-perks>
<point>.Recent graduate from University within a relevant field, or a minimum of 1–2 years of professional experience, preferably in operations, analytics, customer service, or a fast-paced environment.</point>
<point>Fluent (written and verbal) English and Swedish.</point>
<point>.Strong analytical and problem-solving skills with the ability to identify and implement improvements.</point>
<point>. A proactive, detail-oriented mindset with the ability to thrive under pressure.</point>
<point>.Experienced in working with MS Excel/G Sheet.</point>
<point>.Strong customer focus and enthusiasm for building a world-class driver and rider experience.</point>
<point>Curious, analytical, and constantly looking for smarter ways to work.</point>
<point>Play a direct role in shaping the future of mobility.</point>
<point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
<point>Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.</point>
<point>Take care of your physical and mental health with our wellness perks.</point>
<point>.Recent graduate from University within a relevant field, or a minimum of 1–2 years of professional experience, preferably in operations, analytics, customer service, or a fast-paced environment.</point>
<point>Fluent (written and verbal) English and Swedish.</point>
<point>.Strong analytical and problem-solving skills with the ability to identify and implement improvements.</point>
<point>. A proactive, detail-oriented mindset with the ability to thrive under pressure.</point>
<point>.Experienced in working with MS Excel/G Sheet.</point>
<point>.Strong customer focus and enthusiasm for building a world-class driver and rider experience.</point>
<point>Curious, analytical, and constantly looking for smarter ways to work.</point>
<point>Play a direct role in shaping the future of mobility.</point>
<point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
<point>Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.</point>
<point>Take care of your physical and mental health with our wellness perks.</point>

#Li-Hybrid