Customer Success Manager, Agents

About Juicebox

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Perplexity, and leading AI labs use Juicebox to power their hiring, alongside 3,000+ customers from early-stage startups to Fortune 500 companies.

We’ve crossed $10M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised $36M in funding, including a $30M Series A led by Sequoia Capital. Additional investors in Juicebox include Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.

About The Role

We're hiring a Customer Success Manager focused on our AI Agents — a flagship product that helps recruiting teams run searches, write outreach, and uncover hidden candidates with just a prompt.

You’ll own the full customer lifecycle for Agent adoption: onboarding, education, expansion, and retention. You’ll partner closely with Sales to drive upsells, work cross-functionally with Product to shape roadmap feedback, and serve as the go-to resource for helping customers get real outcomes with AI-powered sourcing.

This is a strategic, customer-facing role with direct revenue impact, and a key part of how we scale the future of recruiting.

What You’Ll Do

• Own adoption, expansion, and retention of Juicebox’s Agent product
• Deliver live customer onboarding, training, and usage reviews
• Identify upsell opportunities and partner with Sales to close them
• Help customers integrate Agents into their sourcing workflows
• Proactively surface product feedback, usage gaps, and new feature needs
• Act as the internal voice of the customer across Product and Engineering
• Track and improve Agent activation, engagement, and expansion metrics
• Have 2–5+ years experience in Customer Success, Account Management, or Sales roles
• Own adoption, expansion, and retention of Juicebox’s Agent product
• Deliver live customer onboarding, training, and usage reviews
• Identify upsell opportunities and partner with Sales to close them
• Help customers integrate Agents into their sourcing workflows
• Proactively surface product feedback, usage gaps, and new feature needs
• Act as the internal voice of the customer across Product and Engineering
• Track and improve Agent activation, engagement, and expansion metrics
• Have 2–5+ years experience in Customer Success, Account Management, or Sales roles

You’Re A Fit If You...

• Are a strong communicator — confident with both execs and sourcers
• Are comfortable in live calls, product walkthroughs, and upsell conversations
• Are analytical — you care about usage metrics, feedback loops, and measurable outcomes
• Have worked in fast-paced environments where you wore multiple hats
• Are based in SF or open to relocating (in-office 5 days/week)

Nice To Have

• Experience with AI tools, recruiting tech, or B2B SaaS
• Background in agency or in-house recruiting
• Familiarity with tools like HubSpot, PostHog, Notion, or Clay
• Exposure to Product or Sales orgs, especially in early-stage companies

Compensation: $130-$180K base salary, based on experience. Commission on top for OTE of $140 - $220K. Generous benefits, including medical, dental, and vision. Lunch stipend.