Director, Information Technology - Pleasanton, CA

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.

Summary:

The Director, IT will lead the strategy, planning, and execution of all technology initiatives across the organization, with ownership of all enterprise applications and systems except NetSuite, Salesforce, Tableau, and Snowflake. This role will work in close partnership with the Business Intelligence team, which owns those platforms, to ensure seamless integration, data flow, and business process alignment across systems.

The Director, IT will also drive the transition from outsourced IT services to an in-house IT function, including assessing which services should remain outsourced versus brought in-house. In addition, this leader will evaluate, implement, and govern the responsible use of emerging technologies, including AI productivity tools (e.g., Microsoft Copilot and generative AI applications) with input from other functional leaders.

Key Responsibilities:

• Technology Strategy & Leadership
• Develop and execute the company’s IT strategy aligned with business objectives.
• Serve as the primary advisor to leadership on technology opportunities, risks, and emerging trends, including artificial intelligence.
• Establish IT policies, standards, and governance processes in collaborat with relevant functional leaders.
• Applications & Systems Ownership
• Oversee enterprise applications and systems outside of NetSuite, Salesforce, Tableau, and Snowflake. Other enterprise software may be added to these systems/applications
• Partner closely with the Business Intelligence team to ensure integration, data integrity, and alignment across all platforms.
• Lead selection, implementation, and optimization of business applications (HRIS, collaboration tools, ERP modules outside NetSuite, etc.).
• Transition from Outsourced to In-House IT Operations and End-User Support
• Develop and execute a roadmap for transitioning IT services from an outsourced provider to an internal team.
• Assess which functions should remain outsourced (e.g., specialized support, managed services) versus in-house for efficiency, cost-effectiveness, and control.
• Manage the relationship with the current outsourced IT vendor during the transition to ensure continuity and service quality.
• Build an in-house IT team capable of supporting the company’s long-term needs.
• Provide technology training and enforce IT policies.
• AI & Emerging Technology
• Evaluate and implement AI productivity applications (e.g., Copilot, chatbots, workflow automation).
• Establish policies and guardrails for the responsible use of AI with functional leaders, including data privacy, security, and ethical considerations.
• Partner with functional leaders to identify use cases where AI can safely improve productivity, decision-making, and customer experience and implement solutions for those use cases.
• Infrastructure & Security
• Manage the design, implementation, and maintenance of IT infrastructure, networks, and cloud solutions.
• Ensure scalability, reliability, and security of all systems and applications.
• Lead cybersecurity strategy and programs to protect company data.
• Compliance & Business Continuity
• Ensure compliance with regulatory requirements (e.g., HIPAA, GDPR, SOC 2, SOX, ISO standards).
• Partner with appropriate teams to support validated systems, electronic records management, and secure environments for development and testing.
• Develop and maintain disaster recovery and business continuity plans.
• Team Leadership & Development
• Recruit, develop, and retain a high-performing IT team.
• Foster a culture of innovation, service, and accountability.
• Provide coaching, mentoring, and professional development opportunities.
• Vendor & Budget Management
• Evaluate, select, and manage IT vendors, consultants, and SaaS providers.
• Develop and manage the IT department’s budget, ensuring cost-effective technology investments.
• Cross-Functional Collaboration
• Partner with leaders across all to deliver technology solutions that drive efficiency and scalability.Collaborate with the Business Intelligence to align on enterprise data strategy, reporting needs, and business application roadmaps.
• Ensure IT services meet or exceed user expectations.
• Develop and execute the company’s IT strategy aligned with business objectives.
• Serve as the primary advisor to leadership on technology opportunities, risks, and emerging trends, including artificial intelligence.
• Establish IT policies, standards, and governance processes in collaborat with relevant functional leaders.
• Oversee enterprise applications and systems outside of NetSuite, Salesforce, Tableau, and Snowflake. Other enterprise software may be added to these systems/applications
• Partner closely with the Business Intelligence team to ensure integration, data integrity, and alignment across all platforms.
• Lead selection, implementation, and optimization of business applications (HRIS, collaboration tools, ERP modules outside NetSuite, etc.).
• Develop and execute a roadmap for transitioning IT services from an outsourced provider to an internal team.
• Assess which functions should remain outsourced (e.g., specialized support, managed services) versus in-house for efficiency, cost-effectiveness, and control.
• Manage the relationship with the current outsourced IT vendor during the transition to ensure continuity and service quality.
• Build an in-house IT team capable of supporting the company’s long-term needs.
• Provide technology training and enforce IT policies.
• Evaluate and implement AI productivity applications (e.g., Copilot, chatbots, workflow automation).
• Establish policies and guardrails for the responsible use of AI with functional leaders, including data privacy, security, and ethical considerations.
• Partner with functional leaders to identify use cases where AI can safely improve productivity, decision-making, and customer experience and implement solutions for those use cases.
• Manage the design, implementation, and maintenance of IT infrastructure, networks, and cloud solutions.
• Ensure scalability, reliability, and security of all systems and applications.
• Lead cybersecurity strategy and programs to protect company data.
• Ensure compliance with regulatory requirements (e.g., HIPAA, GDPR, SOC 2, SOX, ISO standards).
• Partner with appropriate teams to support validated systems, electronic records management, and secure environments for development and testing.
• Develop and maintain disaster recovery and business continuity plans.
• Recruit, develop, and retain a high-performing IT team.
• Foster a culture of innovation, service, and accountability.
• Provide coaching, mentoring, and professional development opportunities.
• Partner with leaders across all to deliver technology solutions that drive efficiency and scalability.Collaborate with the Business Intelligence to align on enterprise data strategy, reporting needs, and business application roadmaps.
• Ensure IT services meet or exceed user expectations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s degree preferred).
• 10+ years of progressive IT leadership experience, including at least 5 years in a management role.
• Strong knowledge of enterprise IT systems, infrastructure, cloud platforms, and cybersecurity as applied to life science or digital health.
• Experience managing outsourced IT vendors and building internal IT capabilities.
• Background in evaluating and deploying AI and productivity applications, with a focus on responsible use.
• Proven ability to collaborate cross-functionally, especially with analytics and business intelligence functions.
• Excellent leadership, communication, and stakeholder management skills.
• Smooth transition from outsourced IT to in-house support without service disruption.
• Reliable performance and uptime of all IT-owned systems and infrastructure.
• Effective integration and alignment with NetSuite, Salesforce, and Snowflake through partnership with BI.
• Successful, secure adoption of AI productivity tools with clear usage guidelines.
• Cybersecurity risk reduction and compliance adherence.
• Positive internal user experience and service satisfaction.
• Delivery of technology initiatives on time and within budget.
• Development and retention of high-performing IT talent.

Who You Will Report To:

• Vice President, People

Requirements:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• 10+ years of progressive experience in IT, Data Engineering, or a similar technical leadership role, including experience managing enterprise data platforms and infrastructure.
• Experience in the medical device or life sciences required
• Strong knowledge of regulatory compliance standards applicable to life science and digital health companies.
• Demonstrated success leading IT transformations or insourcing initiatives.
• Experience with cybersecurity frameworks and IT risk management.
• Hands-on expertise with current IT infrastructure, cloud platforms, SaaS environments, and data security.
• Demonstrated ability to lead cross-functional teams and projects in fast-paced, high-growth environments, balancing operational execution with long-term strategic planning.
• Strong problem-solving, organizational, and project management skills; ability to manage multiple complex initiatives simultaneously.
• Excellent communication and interpersonal skills with the ability to effectively engage both technical and non-technical stakeholders, including executive leadership.
• High attention to detail and quality, with a focus on compliance, scalability, and performance.
• Work location: Onsite, Pleasanton, CA
• Travel: Up to 5% travel required.

Preferred Qualifications:

• Master’s degree in IT Management, Business Administration, or related field
• Experience scaling IT functions in high-growth, regulated environments
• Experience building internal support and helpdesk functions

What We Offer:

At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team.  You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture.  You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself. 

We also offer an attractive compensation package, which includes:

• A competitive base salary of $200,000 - $230,000 and variable incentive plan
• Stock options – ownership and a stake in growing a mission-driven company
• Employee benefits package that includes 401(k), healthcare insurance and paid vacation

Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. 
 
Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics

Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

Disclaimer:

At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following:

• Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.
• Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.
• Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of firstname.lastname@calyxoinc.com. If you receive a request for information from any other domain, please contact us directly at info@calyxoinc.com to verify the legitimacy of the communication.

We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.