Clinical Services Director

About Seen Health

At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach. 

Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization.

We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be seen.

About This Role

The Clinical Services Director (CSD) provides strategic leadership and oversight of clinical operations within Seen Health’s PACE program. Reporting directly to the executive team (with a dotted-line to the Medical Director for clinical skills oversight), the CSD ensures delivery of high-quality, participant-centered care and compliance with PACE regulations. This role directs nursing services, clinic workflows, and care coordination while fostering interdisciplinary collaboration. The CSD is a unifying leader who sets the tone for consistent standards, strong participant outcomes, and an integrated team approach aligned with the Seen Health PACE-is-a-team-sport philosophy.  

Responsibilities

Leadership & Oversight

• Act as the Nursing Supervisor, with responsibility over home care, enrollment RN, RN care management, and clinic management RN. Oversee nursing and clinical staff hiring, performance, training, and competency development (RNs, LVNs, CNAs, PCAs, MAs).
• Serve as a member of the SGV leadership team, supporting census growth, policy development, and operational excellence.
• Drive accountability around smooth clinic operations, ensuring all roles contribute to on-time, high quality urgent/scheduled visits, specialist clinics, and telehealth services
• Champion interdisciplinary collaboration, bridging departmental silos and reinforcing PACE philosophy of integrated care.

Clinical Operations

• Ensure effective management of comprehensive case management for participants across settings: hospitalization, SNF, home health, and transitions of care.
• Oversee population health and wellness campaigns spanning both participants and staff (TB, vaccines, etc.).
• Oversee medication management, including on-site emergency/routine supply, ordering, and pharmacy coordination.
• Lead on-call/24-7 call structure: scheduling, documentation, escalation, and provider handoffs.
• Supervise intake and enrollment nursing functions to ensure timely assessments, care plans, and census growth goals.
• Oversee RN care plan completion, home care program operations, and change-of-condition care planning.
• Provide oversight of scheduling and coordination of contracted specialists (dentist, optometrist, podiatry, radiology, etc.) to ensure accountability to quality outcomes.
• Develop and manage telehealth protocols to expand participant access to care.

Quality, Compliance & Safety

• Co-develop and oversee infection control plan and compliance with federal/state PACE regulations.
• Ensure readiness for audits across nursing and clinical functions, including documentation, assessments, care plans, and on-call services.
• Participate in and lead Quality Improvement (QI) initiatives; identify trends, conduct root cause analyses, and implement corrective actions.
• Ensure compliance with CLIA waiver standards and lab utilization, including training and oversight of staff conducting in-house tests.
• Ensure seamless integration of palliative care and end-of-life services into the interdisciplinary team model.
• Promote safe, compliant clinic operations and a culture of continuous improvement.

Qualifications

• Education

  Experience

  Licensure/Certification

• Bachelor of Science in Nursing (BSN) required
• Master’s degree in healthcare management or related field preferred
• Professional certification in nursing leadership or geriatrics preferred
• Minimum 5 years’ experience with frail/elderly populations in acute, long-term care, or community-based settings
• Minimum 3 years of progressive management experience required
• Experience in home care or long-term care preferred
• Managed care and paperless documentation experience preferred
• Active State RN license
• BLS certification
• Valid driver’s license and proof of insurance
• Bachelor of Science in Nursing (BSN) required
• Master’s degree in healthcare management or related field preferred
• Professional certification in nursing leadership or geriatrics preferred
• Minimum 5 years’ experience with frail/elderly populations in acute, long-term care, or community-based settings
• Minimum 3 years of progressive management experience required
• Experience in home care or long-term care preferred
• Managed care and paperless documentation experience preferred
• Active State RN license
• BLS certification
• Valid driver’s license and proof of insurance

Location

• Alhambra, CA

Salary & Benefits

1. Salary: $120K - $180K / year, depending on seniority & experience
2. Equity: included as part of team package
3. Benefits: Seen Health is proud to offer a robust benefits offering for our employees. In addition to traditional healthcare coverage, we also offer additional benefits to help further your wellness and feeling of being part of the team.