Teamcenter Support Engineer (Remote in México)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.

Your Role

As a PLM Application Support Engineer, you will be part of our global support team providing critical 24x7 coverage for Product Lifecycle Management (PLM) applications with a focus on Teamcenter. 

In this role you will play a key role in:

• Delivering comprehensive L1/L2/L3 support for Teamcenter PLM and custom PLM systems, including issue resolution, user assistance, and system troubleshooting
• Providing technical support and training to end-users on PLM system usage and best practices
• Supporting and maintaining integrations with CAD, ERP, and other enterprise tools to ensure seamless data flow
• Monitoring system health, scheduled jobs, and server performance; proactively identifying and resolving issues
• Collaborating with cross-functional IT teams including Infrastructure, Storage, and Network to resolve environment-related issues
• Documenting and tracking issues, resolutions, and improvement opportunities in support logs and knowledge bases

Your Profile

• Good conversational English skills (B2, C1, C2)
• 4-6 years of experience in enterprise application maintenance and support
• Hands-on experience with PLM systems (Teamcenter) in L2/L3 support roles
• Working knowledge of .NET and Java-based applications
• Experience in system monitoring, job scheduling, and troubleshooting
• Good communication and interpersonal skills to interact with users and cross-functional teams

What You Will Love About Working Here

• Empowered Careers with Purpose: Work on meaningful projects that use technology to solve real-world challenges. Be part of a company that values sustainability, inclusion, and digital equity. Contribute to building a better future for people, planet, and society.
• Growth and Learning at Every Step: Access continuous learning through internal academies, certifications, and mentorship. Explore career mobility across roles, industries, and geographies. Be part of a “school of excellence” where your skills resonate beyond the company
• Own your growth: Open access to digital learning platforms. Digital campuses on AI, Cloud, Data or Sustainability. Award winning career acceleration programs

Need To Know

• Work modality: remote
• Flexible Schedules: We support flexible working hours to accommodate different lifestyles, time zones, and family responsibilities.
• Benefits: Training, certifications, and mentorship programs
• Community Engagement: Participate in local volunteering initiatives, tech meetups, and cultural events that connect you with the Capgemini community.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.