Application Support Engineer

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.
The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of  Crypto.com, is fully regulated Chicago-based derivatives Exchange. It is unique in its offering, as it is the first exchange where retail investors can become members of an exchange directly, without the need for a broker. On the Nadex exchange, we list innovative capped-risk derivatives contracts on a wide range of global financial markets.
Founded in 2016, Crypto.com serves more than 70 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
But it doesn't stop there...In another bold move, Crypto.com acquired Nadex (North American Derivatives Exchange) who were founded in 2008 and is the premier US exchange for binary options, call spreads, and knock-outs, offering secure and innovative ways to participate in the markets. We are regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and DCM.
About the role We are seeking a motivated, creative, self-starting and dynamic new member of the application support team, safeguarding the operation and administration of the Exchange and Clearing Organization while also looking to innovate and automate processes and procedures. You will be part of a team that helps safeguard the technical operation of the Nadex Platform, Exchange and Clearing Organization. This is a great role for a talented technical candidate looking to develop their career within a fast-paced  Exchange trading environment.

Responsibilities

• Provide expert-level remote management, administration, and support for Production and Demo trading exchanges, ensuring system availability, application stability, performance tuning, version upgrades, daily monitoring, problem resolution, and contract settlement.
• Participate in the development, refinement, and continuous improvement of operational processes and service delivery.
• Investigate, implement, and operate third-party tools to automate, enhance, and streamline service operations.
• Support a wide range of issues beyond the defined job scope when required.
• Provide coverage during nights and weekends on a rotational basis as part of a 24/7 operational environment.

Must-Have Qualifications

• 5+ years’ experience managing or supporting mission-critical production software applications.
• Strong technical troubleshooting and problem-solving skills.
• Experience with incident management in a production or regulated environment.
• Solid knowledge or hands-on experience with Linux operating systems, scripting/automation (e.g., Bash or Python), and system monitoring tools (e.g., Grafana, Zabbix, Logic Monitor).
• Excellent interpersonal, verbal, and written communication skills.
• Willingness to work flexible hours, including nights and weekends, in a 24/7 support model.

Preferred Qualifications

• Background in financial services, fintech, trading exchange, or trading system applications.
• Knowledge or experience with options and futures trading markets.
• Familiarity with AWS, Argo CD, AMQ/Kafka/Tomcat, high availability systems, networks, FIX, Scila, Splunk, and Python.
• Experience with SQL, job scheduling software, and clustered/high availability environments.
• Strong attention to detail and commitment to process improvement.

#LI-MidSenior#LI-Hybrid
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us - our internal mobility program offers employees a new scope.Work Perks: crypto.com visa card provided upon joining
Are you ready to kickstart your future with us?
Benefits
Competitive salaryAttractive annual leave entitlement including: birthday, work anniversaryWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.Work Perks: crypto.com visa card provided upon joining
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.