ServiceNow Developer – ITOM Implementation

We are looking for a skilled ServiceNow Developer with deep expertise in IT Operations Management (ITOM) to join our growing ITSM/ITOM transformation team. The ideal candidate will have hands-on experience developing and configuring ServiceNow ITOM modules, especially around CMDB, Discovery, Service Mapping, and Cloud Management.

This role will focus on implementing robust ITOM solutions, integrating ServiceNow with cloud platforms (AWS, Azure, GCP), automating workflows, and enhancing operational visibility across infrastructure and services.

Responsibilities:

• Design, configure, and implement solutions across ServiceNow ITOM modules, including:
• Discovery (horizontal and vertical using patterns and probes)
• Orchestration (Flow Designer & legacy Workflow)
• Develop and manage CMDB and support the configuration management process.
• Configure and maintain MID Servers, including setup, scaling, and troubleshooting.
• Develop and integrate automation scripts using PowerShell, SSH, SNMP, and WMI protocols.

• Service Mapping

• Event Management

• Cloud Management

• Design and build integration solutions using REST and SOAP APIs to connect with cloud platforms (AWS, Azure, GCP) and monitoring tools.
• Support implementation of cloud integrations (e.g., EC2, RDS, S3, Azure App Services, GCP Compute resources) into ServiceNow CMDB.
• Work with infrastructure and application teams to ensure accurate and efficient discovery and mapping.
• Participate in Agile ceremonies, sprint planning, and code reviews.
• Troubleshoot, optimize, and continuously improve ITOM workflows and configurations.
• Maintain documentation of configurations, scripts, and integration points.

• Service Mapping

• Event Management

• Cloud Management

• Discovery (horizontal and vertical using patterns and probes)
• Orchestration (Flow Designer & legacy Workflow)
• Develop and manage CMDB and support the configuration management process.
• Configure and maintain MID Servers, including setup, scaling, and troubleshooting.
• Develop and integrate automation scripts using PowerShell, SSH, SNMP, and WMI protocols.
• Discovery (horizontal and vertical using patterns and probes)
• Orchestration (Flow Designer & legacy Workflow)
• Develop and manage CMDB and support the configuration management process.
• Configure and maintain MID Servers, including setup, scaling, and troubleshooting.
• Develop and integrate automation scripts using PowerShell, SSH, SNMP, and WMI protocols.

Requirements

Servicenow Development:

• Proven hands-on experience with ServiceNow ITOM modules:
• Discovery (patterns, probes, sensors)
• Event Management and connectors
• Orchestration (Flow Designer & Workflow)
• Strong experience with CMDB architecture, data modeling, normalization, and health reporting.
• Proficient in JavaScript, PowerShell, REST/SOAP, SNMP, WMI, and SSH.
• Experience integrating cloud platforms: AWS, Azure, GCP.
• Familiarity with ServiceNow IntegrationHub and MID Server setup.
• Understanding of network layers, VMs, storage, load balancers, and data centers.

• Service Mapping

• Cloud Management Integrations

• Service Mapping

• Cloud Management Integrations

• Discovery (patterns, probes, sensors)
• Event Management and connectors
• Orchestration (Flow Designer & Workflow)
• Strong experience with CMDB architecture, data modeling, normalization, and health reporting.
• Proficient in JavaScript, PowerShell, REST/SOAP, SNMP, WMI, and SSH.
• Experience integrating cloud platforms: AWS, Azure, GCP.
• Familiarity with ServiceNow IntegrationHub and MID Server setup.
• Understanding of network layers, VMs, storage, load balancers, and data centers.
• Discovery (patterns, probes, sensors)
• Event Management and connectors
• Orchestration (Flow Designer & Workflow)
• Strong experience with CMDB architecture, data modeling, normalization, and health reporting.
• Proficient in JavaScript, PowerShell, REST/SOAP, SNMP, WMI, and SSH.
• Experience integrating cloud platforms: AWS, Azure, GCP.
• Familiarity with ServiceNow IntegrationHub and MID Server setup.
• Understanding of network layers, VMs, storage, load balancers, and data centers.

Integration And Scripting:

Infrastructure And Cloud Awareness:

• Experience With Cloud Services:

• AWS: EC2, S3, RDS
• Azure: App Services, Virtual Machines
• AWS: EC2, S3, RDS
• Azure: App Services, Virtual Machines
• GCP: Compute, Storage
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist – ITOM
• Experience with Agile or Scrum delivery
• Familiarity with CI/CD tools and DevOps practices
• Strong analytical and troubleshooting skills
• AWS: EC2, S3, RDS
• Azure: App Services, Virtual Machines
• GCP: Compute, Storage
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist – ITOM
• Experience with Agile or Scrum delivery
• Familiarity with CI/CD tools and DevOps practices
• Strong analytical and troubleshooting skills

GCP: Compute, Storage

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist – ITOM
• Experience with Agile or Scrum delivery
• Familiarity with CI/CD tools and DevOps practices
• Strong analytical and troubleshooting skills

Preferred Qualifications:

Soft Skills:

• Ability to work independently and within a team
• Effective communication and documentation skills
• Agile and iterative mindset