Lead/Associate Manager - Case Processing 6

Responsibilities:

• Thorough understanding of ICSR and /or literature monitoring process including all related 
guidelines/regulations.
• Provide required guidance and support as applicable to the Team lead and SMEs on operational 
and domain aspects as necessary.
• Ensure tasks are assigned to the team members to meet deliverables in accordance with SLAs 
and KPIs.
• Work closely with the team and client (as applicable) to identify and mitigate risks to meet the 
timelines, address/seek clarity for queries, if any and escalate when necessary
• Ensure that all assigned goals (e.g., utilization and efficiency) are met for self and team as set 
for the performance year.
• Conduct performance management for the team members.
• Support in the functional capability development of team members and Team lead as applicable.
• Conduct process training as required and per project needs.
• Proactively provide qualitative suggestions for improvements in process and workstreams 
leading to greater efficiencies.
• Contribute towards strengthening of the business process (client /internal project workflows) / 
workstream specific processes.
• Develop and maintain assigned departmental quality system procedures, instructions 
and provide training as necessary both within and outside the department