Associate Director, Financial Aid Operations

Department

ESA College Aid

About The Department

Reporting directly to the Executive Director of Financial Aid, the Financial Aid Office at the University of Chicago provides exceptional customer service to all students and families requesting assistance in financing their education. The Office of Financial Aid has a staff of 20 people, including counselors, and assistant directors. For more information visit https://financialaid.uchicago.edu/.

Job Summary

The Associate Director is a key team member leading all technical and operational processes in the Financial Aid Office. The Associate Director serves on the departmental management team and will function as the main contact between the Office of College Financial Aid and campus stakeholders for all matters of technical operations. This position reports to the College Aid Director and supervises 1-2 College financial aid team members.

Responsibilities

• Supports Oracle Campus Solutions Financial Aid module for undergraduate packaging.
• Effectively plans, organizes, tests, and sets up prospective and continuing financial aid cycles.
• Supports integration and develops new processes utilizing financial aid, Technolutions Slate, and student self-service.
• Collaborates on the strategic usage of and planning for financial aid technology and operational initiatives.
• Reviews current business processes and makes recommendations to improve workflow and effectiveness.
• Leads development and implementation of IT strategy, including providing training and maintaining documentation.
• Tests new software installations and troubleshoots system-related problems.
• Ensures compliance with federal, state and University policies related to financial aid awarding.
• Mass package and financial aid notifications throughout cycle.
• Analyzes student’s financial need using institutional and federal methodology and package financial aid.
• Meets with prospective and current students and families to explain UChicago financial aid.
• Analyzes the maximum aid needed to students yet remain within government guidelines and overall budget limitations for aid distribution.
• Communicates financial aid policies and programs to currently enrolled students with moderate guidance.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree.
• Advanced degree.

Experience:

• A minimum of five years progressive experience in financial aid.
• Planning and implementing technology within a financial aid office.
• Extensive customer service experience.

Technical Skills Or Knowledge:

• Extensive knowledge of Oracle Campus Solutions (Peoplesoft).
• Advanced knowledge of financial aid related software applications.
• Extensive knowledge of federal and state student financial aid program regulations.
• Extensive knowledge of Technolutions Slate.

Preferred Competencies

• Exceptional analytical and organizational skills.
• Effective problem solving skills.
• Handle several projects simultaneously and to work well under pressure.
• Work independently and as part of a team.
• Maintain confidentiality.
• Lead and coordinate the work of others.
• Exceptional verbal and written communication skills.

Application Documents

• Resume/CV (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Student Affairs & Services

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

​Flsa Status

Exempt

​Pay Range

$70,000.00 - $100,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.