Regional Technical Director

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here.  TrendMicro.com

Position Summary:

The Regional Technical Leader is accountable for developing and maintaining customer health within the assigned region.   Working closely with the Sales leadership, the RTL will assist with the design and implementation of the mission, strategy, and tactics for the US Region assigned.  This role is focused on both Pre and Post Sales technical services delivery.  Engagement and collaboration with senior management teams, key business partners both within and without their immediate circle is key to success.  The RTL will be responsible for several ongoing programs/projects and initiatives within the greater organization.

Responsibilities:

• Recruit, manage, and mentor a team of Sales Engineers and Technical Advisors.
• Work with Regional Sales VP to formulate sales strategy and ensure quota attainment.
• Provide management level support for pre-sales of large opportunities.
• Develop training/mentoring programs for Sales Reps, provide tactical guidance on opportunities.
• Responsible for post sales engagement to assist with deployment of purchased products and expanded solution selling.
• Manage customer escalation and ensure customer satisfaction.
• Ensure daily operational readiness of the pre-sales technical team in the launch of new products.
• Track and provide key measurements/data/reporting for sales engineering activity , and customer feedback.
• Provide ongoing customer feedback and competitive intelligence to PM and Technical Council.

Critical Success Factors:

• Acting as a balancing point for the Sales Leader, this role is the voice of reason and litmus test for sales activity in the Region.   Tracking and understanding the sales activity at a granular level allows the RTL to gauge the reality of the pipeline.
• The Sr. Manager (RTL) must keep their finger on the pulse of customer retention/renewal. 

Qualifications:

• Senior level leadership skills with demonstrated ability to effectively wield a high level of autonomy and consider what is best for overall good of the business/Trend Micro when making decisions. 
• Proven ability to innovate, adapt, and execute in a dynamic environment.
• Demonstrated expertise in technical team management, Account Management and/or Consulting
• Demonstrated ability to handle intense negotiations in difficult situations
• Demonstrated ability to form short term teams to complete projects or to resolve tough support situations as demonstrated by successful projects or successful resolution of escalations requiring multiple departments.
• Ability to develop and maintain strong contacts and relationships with peers, product marketing, legal, HR and other Trend Micro departments/teams.
• Background (10+ years) in customer-facing positions such as technical sales, presales, professional services consulting, technical account management, preferably with a Security software company.
• 5+ years in a Senior management role.
• Experience or Understanding of Competitive security products
• Familiarity with partner business and support models
• Excellent communication and interpersonal skills
• BS/BA degree or equivalent technical training or industry experience
• Up to 30% travel may be required

Dei Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance

• Life Insurance

• Short & Long Term Disability 
• Pre-partum, maternity, parental and medical leave
• Mental Health Wellness Program

• Adoption Assistance

• Wellness Incentive

• Pet Insurance

• 401(k) with company match

• Paid Time Off

• 14 Annual Holidays

• Tuition Assistance

• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be Innovative. Be a Trender.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

#Li-Lo1

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.