Fraud Alert Specialist (Dutch speaking)

Fraud, scams, and financial-economic crime... have we captured your attention? Exciting topics, right? If you find this intriguing, then this job might be for you! ING is currently looking for a Fraud Alert Specialist to join our team and help prevent fraud and scams.

Important before you read on

Mastering the Dutch language both verbally and in writing is a prerequisite for applying. 

Your Work Environment

You will be working within ING's Supercircle Fraud Service Center, contributing to protecting our customers against fraud and scams. Your main task is to minimize the impact of fraud on customers and ING. 

What You Will Do

As a Fraud Alert Specialist, you will be responsible for handling system-driven alerts, detecting irregularities indicating (possible) fraud or scams, managing inbound and outbound calls, and performing various back-office tasks.Key responsibilities include handling fraud cases where ING customers have suffered financial damage, implementing preventive measures to avoid further harm, and assessing and allocating compensation. The work involves both real-time and non-real-time tasks. 

Who Are We Looking For

We are seeking someone with a proactive attitude and a strong determination to get things done. You should be motivated, precise, and flexible, enjoying working in a selforganizing team. Attention to detail and a commitment to the highest quality are crucial to you. Additionally, you should be resilient to stress and able to handle peak workloads. Swiftly transitioning between different workstreams is also within your capabilities. 

As a fraud fighter, you are also an ambassador of ING values. These values are significant to us as an organization, and we expect you to embody them. 

Your Skills

• You are communicatively skilled, an attentive listener, and service-oriented.You are stress-resistant.
• Strong in problem analysis, quickly getting to the core.
• Detail-oriented, proactive, skilled in judgment, and very precise in documenting (research) data in systems.
• Ensuring the highest quality of risk management.
• Proficient in both Dutch and English, verbally and in writing.And now.

Basic Requirements

• Possession of an HBO/WO diploma.
• Additionally, it's important to have WFT-basic certification (or be willing to obtain it).
• Affinity with the main laws and regulations regarding fraud, scams, and financialeconomic crime.
• Availability from Monday to Sunday between 7:00 – 24:00.

Rewards And Benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://careers.ing.com/en/benefits-NL

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-28 vacation days depending on contract
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster
• Want to apply directly?

• Pension Scheme

• 13th Month Salary

• 8% Holiday Payment

• A salary tailored to your qualities and experience
• 24-28 vacation days depending on contract
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster
• Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About Us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!