Telephone Operator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

Telephone Operator

Step into the world of Four Seasons Hotel Sydney, where impeccable service and attention to detail define every guest interaction. We are seeking a professional, friendly, and efficient Telephone Operator to join our Front Office team and ensure that every guest communication is handled seamlessly and with care.

As a Telephone Operator, you will be the voice of Four Seasons, providing a high quality experience for guests by answering calls, directing inquiries, and ensuring all requests are attended to promptly. Your role will require strong communication skills, a helpful attitude, and the ability to remain calm under pressure to deliver outstanding service at all times.
 

What You’Ll Do:

• Answer incoming calls from guests, ensuring each interaction is warm, professional, and efficient
• Direct calls to the appropriate departments or team members while maintaining an exceptional level of service
• Assist with guest inquiries, requests, and concerns, ensuring each is resolved in a timely and courteous manner
• Maintain accurate records of guest interactions, requests, and complaints
• Provide guests with information about the hotel’s services, facilities, and events
• Support the Front Office team with administrative tasks as needed
• Ensure that all messages, both internal and external, are conveyed promptly and accurately
• Maintain the highest standards of communication and guest service at all times 

What You Will Bring:

• Previous experience in a customer service or hospitality role (preferred but not essential)
• Excellent verbal communication skills, with a professional phone demeanor
• Strong organisational skills and the ability to multitask in a fast-paced environment
• A positive, approachable attitude with a passion for guest service
• The ability to work well both independently and as part of a team
• Flexibility to work various shifts, including weekends, evenings, and public holidays
• Knowledge of hotel services, amenities, and local attractions is a plus

What We Offer:

• Competitive salary and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals 

If you are excited about joining a world-class hotel and being the voice of exceptional guest service, apply now to join Four Seasons Hotel Sydney as a Telephone Operator!