Senior Asset Officer

Permanent Full Time| 35 hours/week

Location: Coffs Harbour, NSW

Salary: $98,707 + Super + NFP Salary packaging benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

The Senior Asset Officer plays a key role in ensuring that our housing portfolio is safe, compliant, and well-maintained whilst ensuring tenants receive high quality and responsive service delivery. The role will support the Regional Manager in leading day to day asset operations across maintenance delivery, compliance programs and asset performance reporting.

You will be responsible for managing maintenance requests, coordinating contractor works, and ensuring outcomes are delivered promptly, efficiently, and to the right standard. The role also contributes to forward planning, quality assurance inspections, and proactive maintenance programs that improve the condition and sustainability of our housing portfolio.

This role is ideal for someone with experience in property, strata, construction or facilities management who bring strong coordination and stakeholder skills, technical understanding of building compliance and a passion for improving housing outcomes for tenants and communities.

Your key responsibilities will be to:

• Support the Regional Asset Manager in planning and delivering key compliance programs (e.g., smoke alarms, property assessments, fire safety measures) to ensure statutory and organisational compliance
• Provide weekly reports on team KPIs, operational performance, monthly reports and reporting outcomes and manage invoice review, approval, and aged receivables to ensure timely and accurate processing
• Manage and triage maintenance requests, ensuring timely and appropriate responses to tenant needs
• Assist in contract management and coordinate contractor work orders, review invoices, and monitor performance to ensure cost-effective and compliant outcomes
• Serve as an escalation point for operational and compliance issues with the Asset Team
• Conduct property and quality inspections, identifying defects and ensuring rectification
• Foster positive and collaborative relationships with internal teams, contractors, and external stakeholders
• Contribute to asset-related projects and ensure all works meet safety, environmental, and legislative requirements

Requirements For Success

• Certificate in Project Management and/or Strata and Property Management desirable
• Trade qualification and/or relevant field highly regarded
• Demonstrated knowledge and experience working with Schedule of Rates and Technical Specifications
• Sound understanding and practical experience with National Construction Code (NCC)
• Strong customer service and stakeholder engagement skills
• Experience identifying and managing maintenance issues and contracts
• Intermediate Excel and IT system management skills
• Ability to work effectively within a team and with tenants and community members
• Experience in maintenance delivery within the housing or property sector
• Current drivers’ licence

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC.  

Your Benefits

• Rewarding work – every day you know you’re making a real difference  
• Not-for-profit salary packaging, reducing your tax (details via AccessPay) 
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How To Apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you