Manager, Sales Operations - Matterport

Manager, Sales Operations - Matterport

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Job Description

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CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Matterport:

Matterport is leading the digital transformation of the built world.  Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing. 

About The Role:

Matterport is looking for a Manager, Deal Desk who will manage a team of deal desk individual contributors. This role involves both leading the team and hands on management of deals. You and your team will deliver critical support to the sales organization on complex deal structures. This critical role is responsible for actively working with sales, legal, revenue, and other cross functional teams on deal structuring and commercial terms for non-standard transactions.

The successful candidate will partner with cross-functional teams including but not limited to Sales, Customer Success, Marketing, Finance and Fulfillment. To be successful in this role, you must be excellent at cross-functional communications, process efficiencies, customer-oriented, and have very strong business acumen and analytical skills. This manager role is a true value-add partner to sales leadership and considered the business liaison to the field sales organization for all deals.

This is a fantastic opportunity for a high potential candidate to make a huge impact on Matterport during a key growth phase. Must be self-sufficient, confident, and able to communicate at all levels.

This position is located in Arlington, VA or Richmond, VA and is in office Monday through Friday.

Responsibilities:

● Team Leadership & Development:

○ Manage and lead team tasks and goals, ensuring alignment with company-wide initiatives.

○ Delegate responsibilities and empower team members.

• ● Deal Process Management & Optimization:
• ○ Own the entire deal process, from initiation to closure, including issue resolution.
• ○ Drive strategic and tactical process improvements and resolutions.

○ Actively participate in deal reviews with prospects, sales teams, and management, serving as an escalation point to ensure deal closure and increased sales velocity.

● Stakeholder Collaboration & Support:

○ Align with key stakeholders, including sales leadership, legal, finance, and support.

○ Act as a trusted advisor to the sales team, collaborating on pricing, product, and commercial terms for non-standard transactions.

○ Assist with complex contract negotiations and provide pricing options, deal construct alternatives, and business analysis as needed to facilitate the deal process.

● Pricing, Policy, & Reporting:

○ Lead recommendations for Deal Policies and Procedures

○ Prepare customer quotes and manage customer bookings, ensuring rapid response, high quality, and seamless cross-functional execution.

○ Manage subscription reporting to ensure new customers are set up correctly in all systems and that provisioning is canceled upon non-renewal.

○ Document, communicate, and enforce pricing, discounting, and deal policies.

● System Administration & Efficiency:

○ Provide proactive administration and support for Salesforce CPQ, identifying process efficiencies and automation while maintaining data integrity.

Basic Qualifications:

● 2- 5 years of management experience

● 5-8+ years experience in a deal desk, finance, contracts, order management, sales operations, or revenue role

● 3 - 5+ years of Software/SaaS industry experience

● Strong working knowledge of Salesforce and industry-standard CPQ tools.

● Proven experience navigating non-standard Enterprise Customer deals and Master Service Agreements.

● Excellent interpersonal skills with a proactive and positive attitude.

● Strong problem-solving, organizational, and analytical skills.

● High commitment to quality, accuracy, timeliness, and completeness.

● Experience analyzing and synthesizing data to present management information.

● Proactive in identifying continuous improvement opportunities.

● Ability to work effectively in a team, anticipate needs, and exceed expectations.

● Comfortable in a dynamic, results-oriented, and growth-focused environment; flexible to work extended hours during peak periods.

● Consistent track record of meeting individual performance objectives.

● Proficient with reporting and presentation tools, such as Looker and Google Docs.

● Undergraduate degree or equivalent.

What’s in it for you?   
​When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.  
  

Our benefits package includes (but is not limited to):  

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug  
• Life, legal, and supplementary insurance  
• Virtual and in person mental health counseling services for individuals and family  
• Commuter and parking benefits  
• 401(K) retirement plan with matching contributions  
• Employee stock purchase plan  
• Paid time off  
• Tuition reimbursement  
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent) 
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups  
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 

 
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.  

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing