Associate, ERP Support Services

Role Summary

We are seeking a motivated and detail-oriented Junior Service Associate. This role provides an excellent opportunity to learn and grow while contributing to the stability and success of our technology landscape. The ideal candidate should have a basic technical background, problem-solving skills, and a willingness to develop expertise in operational processes.

Role Responsibilities

Responsibilities for the ERP Support Service Associate include:

• Learn about AI products with guidance from senior team members, while developing customer service and IT skills.
• Help document support processes and add to the team’s knowledge base.
• Assist with tracking support activities and contribute to team improvement efforts.
• Work closely with team members to spot opportunities for making processes more efficient.
• Provide basic day-to-day support for global and regional applications in the portfolio.
• Follow established Governance & Compliance processes with direction from senior colleagues.

Basic Qualifications

• Bachelor's degree with any years of experience, or an Associate's degree with 4 years of relevant experience, or a high school diploma (or equivalent) and 6 years of relevant experience
• Basic understanding of IT concepts, customer service, or application support.
• Strong problem-solving skills with a willingness to learn new technologies.
• Good communication and teamwork skills.
• Interest in developing skills in AI products, SAP, and other enterprise applications.

Preferred Qualifications

• Basic awareness of the Software Development Lifecycle (SDLC) and data security concepts, with a willingness to learn and apply best practices.

Other Job Details:

• Last Date to Apply for Job: 10/22/2025
• Work Location Assignment: Hybrid. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business

The annual base salary for this position ranges from $66,500.00 to $110,900.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 7.5% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

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