Sr Manager, Northeast Service Operations

Date Posted:

2025-09-24

Country:

United States of America

Location:

OT516: NPW - Landover, MD 5000 Philadelphia Way, Lanham, MD, 20706 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator Company is searching for a highly motivated Senior Manager, Service Operations for the Northeast Operating Area to provide direction, support, and leadership for Service field operations. 

On a typical day you will:

• Drive field efficiency and quality improvements to meet labor and material margin plans  
• Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence   
• Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units to <3%  
• Lead O hour initiatives for territory  
• Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions  
• Provide on-going training, development, and leadership to the Maintenance operations team  
• Provide technical direction to field operations staff and participate in large bids  
• Responsible for the quality of service in designated territory  
• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products  
• Report and present on recommendations for all product designs and performance requirements  
• Monitor field tests as well as first inspection and data reports  
• Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance  
• Proactively aid the region in regard to the malfunctioning of equipment  
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe  
• Drive a safety culture throughout territory through communication, discipline, recognition and training   

What you will need to be successful:

• High school diploma or equivalent required; bachelor’s degree preferred 
• 5+ years elevator industry experience required 

• Management Experience Required

• Ability to work in a highly team-oriented and dynamic environment 
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers 
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities  
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software 
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills 
• What’s In it For Me / Benefits:
• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards plus:

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits

• Adoption Assistance

• Tuition Reimbursement Program

• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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