Customer Support Applications Engineer

The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and the communities we serve.

The Opportunity

The Customer Support Applications Engineer at Allegro MicroSystems will be responsible for developing a strong understanding of the use of Allegro products in customer applications, providing strategic customer support and developing written collateral to solve common customer problems for all the Allegro sensors and power IC products. The role will work closely with Allegro system engineers, marketing personnel, design/test engineers, field sales and field application engineers, in supporting industry leading customers.

Candidate should have strong organizational, communication and interpersonal skills, be highly motivated to drive actions and assignments to closure and ensure best in class support for customers in strategic sub-markets for Industrial and automotive segments. This role will interact with customers on a regular basis online and over email. Candidate should have a passion for building relationship and develop collaborations with marketing, sales, distribution partners and the various sensor and power IC product lines to expand our SAM and grow the revenue.
 

What You Will Do

• Provide systems and application engineering support to customers working with our sales and field applications engineers
• Work with other application engineers to develop collateral to outline the value proposition and use of our products in customer products/applications
• Focus on the No Touch Customer Journey (online engagement and support) to deliver superior customer outcomes and customer experience
• Perform teardowns of customer products to gain better understanding of customer application requirements and develop system level knowledge
• Champion the generation of technical notes, application notes, simulation tools, demonstration platforms and hardware reference designs required to make customer evaluation and development with our products easy and simple.
• Interact with and provide guidance to product marketing and technical teams to create differentiated products and solutions for the target markets
• Assist with special projects, corporate events, tradeshows, webinar, etc.
• Focus on execution and results with a high standard for performance

What You Will Bring

• Bachelor or Master of Science Degree in Electrical or Electronics Engineering
• Familiarity with laboratory test equipment such as oscilloscopes, power supplies and voltage and current meters
• Ability to design and build basic hardware such as printed circuit boards, data acquisition systems, custom cables as well as hand soldered application boards
• Not mandatory but desirable to have high voltage laboratory experience
• Programming skills in MATLAB/Simulink, C/C++
• Clear written and verbal communications skills
• Strong teamwork skills
• Experience developing partner networks and/or development communities
• Ability to travel to visit customers within Asia