Clinic Manager - Vaping Cessation Clinic

[What the role is]

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[What you will be working on]

Job Description

The Health Promotion Board is seeking an experienced Clinic Manager to oversee the operations of our counselling clinic for vaping cessation. This role requires a dynamic leader who can manage clinic operations whilst ensuring compliance with the operational requirements and delivering effective cessation support services.

Key Responsibilities

Clinic Operations Management

• Ensure adherence to clinic operational protocols and standard operating procedures
• Manage clinic supplies and facilities to maintain optimal service delivery standards
• Oversee clinic capacity management and monitor wait times to ensure efficient patient flow
• Handle registration of attendees on arrival and manage queue systems effectively
• Coordinate with counsellors and support staff to ensure seamless clinic operations

Daily Operations and Administration

• Prepare and manage D-day attendees listings for scheduled appointments
• Handle clinic administrative matters including patient documentation and correspondence
• Complete end-of-day closing reports and attendance updates
• Monitor clinic performance metrics and analyse operational data for continuous improvement
• Handle escalated cases requiring specialised support

Reporting And Compliance

• Prepare monthly clinic operations reports for management
• Prepare monthly submission reports to other government agencies as required
• Ensure adherence to Health Promotion Board VOCC operating policies

Quality Improvement and Staff Management

• Contribute to workflow and operational improvement initiatives to enhance service efficiency
• Lead, supervise, and mentor clinic staff including counsellors, administrative personnel, and support workers
• Conduct performance reviews, identify training needs, and facilitate professional development opportunities
• Foster a supportive team environment focused on patient-centred care and evidence-based practice
• Implement quality improvement initiatives to enhance patient experience and treatment outcomes

[What we are looking for]

Requirements

• Minimum 3-5 years of experience in clinic management
• Preferably background in healthcare administration, business management, public health, or related field
• Demonstrated experience in managing multidisciplinary teams

Skills And Competencies

• Strong leadership and people management capabilities
• Excellent organisational and project management skills
• Proficiency in healthcare information systems and data management
• Outstanding communication skills in English; proficiency in local languages advantageous
• Ability to work with diverse populations, including individuals with addiction issues
• Strong problem-solving abilities and capacity to work under pressure
• Experience in preparing detailed operational reports
• Empathetic approach to working with individuals facing addiction challenges
• High level of integrity and ability to handle sensitive information confidentially
• Attention to detail for administrative and reporting responsibilities