Patient Care Coordinator - Dawson Dental Guelph North

About Us:

Our Dawson Dental Guelph was was the first to open over 20 years ago on Dawson Road in Guelph Medical Plaza. Our location offers plenty of free parking for our team members and is just steps from a city bus stop. 

Our clinical team, general Dentists and Dental Specialists have years of experience creating personalized smiles for any age. We provide popular teeth whitening techniques, dental veneers, Invisalign, dental implants, and complete dental care. Our centers are equipped to provide various Sedation Dentistry options for patients with all levels of anxiety. Our team is very proud to offer some of the newest technology in the industry, all under one roof, which means no outside referrals are necessary. 

Our patients are welcomed to an inviting patient lounge, complimentary Wi-Fi, massage dental chairs, TV’s in every room and kid-friendly environment. 

Additionally, through working within our network of clinics, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support!

Schedule: FullTime

• Monday - Friday: 9.00 am - 5.00 pm
• Two evenings a week: 11.00 am - 7.00 pm
• Saturday (once a month): 9.00 am - 2.00 pmBenefits of Joining Our Team:

• New for 2025! We now offer an RRSP matching program to help you grow your future while you build your career with us.
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:
• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:
• Minimum 1 year of Administrator experience in required
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.