Data Center IT Services Team Lead

Viridien (www.viridiengroup.com) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.

Role Overview

Reporting to the Data Centre Manager, the DC IT Services Team Lead will play a vital role in contributing to the global HPC and Cloud Solutions team. 

This role requires a proven track record across a wide range of activities connected with running an HPC Data Centre IT team. Your primary responsibilities will be to manage the team responsible for the computer systems and data in the HPC data centre.  You will be responsible for storing and securing all types of data in the centre, whether it comes from internal or external stakeholders.  You will be responsible for upholding the integrity of the data, including its security, confidentiality, and availability.  Additionally, you will be responsible for maintaining the availability and capacity of the data centre HPC equipment, including CPU, GPU, Storage, and Infrastructure systems.

This role will focus on managing and developing the staff working in the Data Centre IT Services team.  The DC IT Services Manager will play a critical role in overseeing customer service, personnel management, equipment maintenance and inventory. Asset lifecycle management is a key skill for this role.

This role requires regular presence on site at the Data Centre, with some remote working possible.  It requires a well-organized and professional approach to work with attention to detail being key. A continual service improvement, growth mindset is a must.

Key Responsibilities

• Leading and developing the Data Centre IT Service team
• Improve operational processes and documentation
• Management of Incidents, Problems and Change Controls
• Oversee the data centre’s standards and upkeep.
• Help Data Centre Manager with planning for capacity changes
• Maintenance, installation, and updates of data centre servers
• Manage data backup strategy and implementation
• Planning for any probable disruptions, problems, and emergency
• Ensure Corporate Policies and Standards are being followed
• Perform as deputy to the Data Centre Manager when they are absent
• Work alongside and provide resources to the Project Team
• Take over new solutions from the Project Team and implement them in the Data Centre

Key Skills

• Strong Understanding of Data Centre Infrastructure
• Good Hardware and HPC Technologies Knowledge
• Highly Organized with Good Decision-Making and Judgment Skills
• Analytical mind-set
• Strong Communication skills, both written and verbal
• Customer service skills
• Leadership skills

Key Competencies

• Leading and Supervising
• Planning and Organizing
• Adapting and Responding to Change
• Working with People
• Delivering and Meeting Expectations

Qualifications And Experience

• Educated to a Bachelor’s, Master’s or PhD degree level in any of the following disciplines:
• Computer Science, Computer Engineering, Computer Information Systems or related computing subjects
• Computer Science, Computer Engineering, Computer Information Systems or related computing subjects
• Minimum of three years’ experience in relevant fields.
• Minimum of one year’s experience leading IT teams
• ITIL Foundation level certification desired
• Experienced in Jira
• Project management fundamentals

Our Hiring Process

At Viridien, we are committed to delivering a respectful, inclusive, and transparent recruitment experience.

Due to the high volume of applications we receive, we may not be able to provide individual feedback to every applicant. Only candidates whose qualifications closely match the role criteria will be contacted for an interview. We do, however, aim to share personalized feedback with those who progress to the first round of interviews and beyond.

We are also dedicated to ensuring that our hiring process accessible to all. If you require any reasonable adjustments to fully participate in the application or interview stages, please don’t hesitate to contact your recruiter directly.

We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.