Sr Analyst, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Business Operations Analyst will play a pivotal role within the European Central Business Operations team, driving strategic initiatives, solving complex problems, and optimizing business processes to support organizational goals. The ideal candidate will have a sharp analytical mind, strong communication skills, and exceptional project management capabilities, enabling them to work independently and influence decisions at senior leadership levels.
Given the high-impact nature of the role, candidates with consulting or investment banking experience will thrive in this fast-paced, demanding environment. The Analyst will be instrumental in identifying growth opportunities, enhancing operational efficiency, and delivering data-driven recommendations.

Job Description:

Essential Responsibilities:

• Independently plan and execute operational processes.
• Collaborate internally to optimize workflows and drive process improvements.
• Influence the quality, efficiency, and effectiveness of business processes.
• Determine appropriate actions while considering alternative solutions.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Create, analyze, maintain, and report on performance measures and key performance indicators (KPIs).

Expected Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Key Responsibilities:

Problem Identification And Analysis:

• Assess business needs and define problems using strategic frameworks
• Build hypotheses for potential solutions based on research and analytical insights.

Data Gathering, Performance Analysis and Insights Generation:

• Collect qualitative and quantitative data from internal and external sources.
• Apply analytical tools to derive actionable insights and recommendations.
• Provide detailed insights into business performance, identifying trends and actionable recommendations.
• Create executive-level reports and presentations summarizing findings to leadership.

Collaboration:

• Participate in and manage day-to-day interactions with segment and market teams, building strong, professional relationships.
• Communicate findings/recommendations effectively via presentations and reports.

Strategic Decision-Making Support:

• Act as a trusted advisor and liaison between stakeholders across departments.
• Facilitate regular updates on initiatives, priorities, and goals.

Project Execution And Ownership:

• Work closely with market/segment teams to ensure seamless execution of initiatives.
• Maintain accountability for designated project components, delivering excellence in outputs

Desired Qualifications:

• Minimum of 5 years' experience in a dynamic, high-stakes environment (consulting, investment banking, or equivalent).
• Proven track record of driving impactful projects and delivering quantitative and qualitative insights.

Key Competencies:

1. 1. Analytical Thinking: Exceptional ability to interpret complex data and propose strategic solutions.
2. 2. Independent Work Style: Self-driven and capable of thriving with minimal oversight.
3. 3. Quick Problem Solver: Adept at evaluating options and implementing solutions under tight deadlines.
4. 4. Strong Interpersonal Skills: Able to articulate ideas clearly and collaborate effortlessly with stakeholders at all levels.
5. 5. Executive Communication: Skilled in producing and presenting polished, high-impact deliverables for senior leadership.
6. 6. Project Execution: Demonstrated expertise in managing projects end-to-end, achieving results that align with broader business objectives.

This role provides a unique opportunity to influence key business operations in Europe, offering significant exposure to leadership while working on high-impact initiatives. The Business Operations Analyst is critical to the success of the central operations team and will have every chance to grow and develop within the organization, making an enduring impact across the region

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging At Paypal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.