Strategic Client Director

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Description

Vantage is seeking a strategic, resourceful, and customer-obsessed Strategic Client Director to lead Customer Success and Experience initiatives across the Asia Pacific region. This role blends high-touch client relationship management with operational excellence, serving as the primary interface between Vantage and its strategic customers. You will drive satisfaction, loyalty, and long-term success by coordinating across internal departments, managing escalations, and delivering tailored solutions that support customers’ digital transformation journeys.

As a trusted advisor, you will proactively identify opportunities for improvement, lead complex projects, and ensure a seamless customer experience from onboarding through live operations. This role requires a strategic mindset, strong communication skills, and the ability to operate independently in a fast-paced, evolving environment.

Client Relationship Management

• Serve as the primary point of contact for strategic clients throughout their lifecycle
• Build and maintain strong relationships with client stakeholders (Operations, Construction, Security, EHS)
• Act as the voice of the client, sharing feedback and driving internal improvements Lead client escalations and resolve complex issues independently
• Being an advocate and keeping the client abreast to Vantages value proposition

Strategic Success Leadership

• Drive adoption of Vantage solutions and ensure alignment with client business goals
• Conduct bespoke business reviews, post-mortems, success plans, and service improvement plans
• Hold SLA compliance reviews (MBRs/QBRs) and report performance via KPIs to clients and executives
• Support financial and billing processes, including custom reporting and audits
• Coordinate cross-functional teams to deliver on client requirements and timelines
• Ensure compliance with Vantage standards and client lease obligations
• Develop and document client support processes and procedures
• Support operational incident reviews and reporting
• Project & Solution Support
• Conduct bespoke business reviews, post-mortems, success plans, and service improvement plans
• Hold SLA compliance reviews (MBRs/QBRs) and report performance via KPIs to clients and executives
• Support financial and billing processes, including custom reporting and audits
• Coordinate cross-functional teams to deliver on client requirements and timelines
• Ensure compliance with Vantage standards and client lease obligations
• Develop and document client support processes and procedures
• Support operational incident reviews and reporting
• Project & Solution Support

Operational Excellence

• Lead client onboarding and fit-out coordination for data modules
• Participate in solution design and quoting processes
• Manage client-facing projects and non-standard requests to resolution
• Identify trends and areas for improvement, collaborating with internal teams to implement changes

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Sales, or related field
• 8+ years of experience in Data Center Operations, Project Management, Customer Support, or Sales
• Experience in high-tech, data center, or rapid growth environments strongly preferred
• Familiarity with ITIL-based service management programs
• Experience with contracts management and RFP processes
• Proficient in Microsoft Excel, Word, PowerPoint, Project, and Visio
• Strong strategic thinking and problem-solving abilities
• Skilled in negotiation, multitasking, and time management
• Highly organized with strong attention to detail
• Comfortable interacting with all levels of internal and external stakeholders

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.