Creative Operations Manager

Creative Operations Manager

• Salary: £55,000-£60,000 per annum dependant on experience, plus company benefits
• Location: London
• Contract: Full Time

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Hybrid

Williams Lea seeks a Creative Operations Manager to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose Of Role

Williams Lea seeks a skilled, highly motivated Creative Operations Manager. The purpose of the role is to oversee the operations of an onsite Creative Studio and to work with the Senior Account Director to promote Williams Lea services within the firm.

The focus is to streamline and optimise the day-to-day running of the Creative Team, enhancing the partnership with the client and ensuring operational efficiency, and financial oversight.

This role is the glue between creative, client, and account management functions, keeping everything moving, on time, and on budget

Key Responsibilities

Gather and analyse client feedback to inform creative process improvements

Partner with client leads to identify growth opportunities and improve delivery

Support strategic planning across the account

Help identity new services and manage those from sale through to implementation and management

Implement tools and systems to improve team efficiency and visibility

Responsible for Operational Excellence and client satisfaction

Manage freelance bookings, onboarding, and contracts

Oversee the creative workflow highlighting potential risks to the client

Proven experience in creative operations, studio/project management, or production

Strong organisational and communication skills

Comfortable with financial admin, procurement, and reporting tools

Strategic mindset with a hands-on approach

Familiarity with creative workflows and agency/client dynamics

Calm under pressure and handles criticism well

Clinical to meets deadlines, identifies actions/potential problems, achieves goals

Looks for opportunities to grow a business, whether through partnerships or new initiatives, and works to take advantage of those opportunities

Analyses data and other reports that give insight into how to adjust to improve the service

Client Presentation Skills

Proven experience in growing services and identifying new ones

Track Williams Lea and client budgets and POs across all creative projects

Work on month-end activities and invoicing

Monitor spend against scope and flag risks early

Support senior managers with service growth and profit

Maintain dashboards for project and resource utilisation KPIs

Analyse production and performance data to inform process improvements

Provide regular updates to senior leadership

Will present in client meetings to senior stakeholders

Lead Contractual Governance

Personal Attributes

Proven experience in creative operations, studio/project management, or production

Strong organisational and communication skills

Comfortable with financial admin, procurement, and reporting tools

Strategic mindset with a hands-on approach

Familiarity with creative workflows and agency/client dynamics

Calm under pressure and handles criticism well

Rewards And Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)

Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

Life Assurance

Private Medical Insurance

Dental Insurance