Credit and Billing Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Credit and Billing Specialist is responsible for managing customer credit evaluations, processing accurate and timely billing, and ensuring prompt payment collection. The Credit and Billing Specialist ensures that the automated billing system is operated and maintained in a manner that efficiently produces accurate bills. Prepares daily, monthly and other periodic billing summary reports and financial statements. Maintains, monitors and analyzes account records.

Key Responsibilities:

• Review and assess customer credit applications and establish credit limits based on company policies.
• Monitor customer credit exposure, payment trends, and risk indicators.
• Prepare and issue invoices, credit memos, and statements in an accurate and timely manner.
• Verify billing data for accuracy, including pricing, quantities, and account codes.
• Track and reconcile customer accounts to ensure payments are applied correctly.
• Follow up on overdue accounts and coordinate with the collections team to resolve delinquencies.
• Investigate and resolve billing discrepancies or disputes promptly.
• Support monthly and year-end closing activities.
• Liaise with Sales, Customer Service, and Finance teams to resolve account issues.
• Maintain professional relationships with customers to support positive business interactions.

Qualifications:

• Associate’s or Bachelor’s degree in Accounting, Finance, or a related field (or equivalent experience).
• 3–5 years of experience in credit analysis, billing, or accounts receivable.
• Strong knowledge of accounting principles and credit practices.
• Proficiency in ERP or accounting software (e.g., SAP, Oracle, NetSuite, QuickBooks).
• Advanced Excel skills and familiarity with data analysis tools.
• Excellent communication, negotiation, and organizational skills.
• Detail-oriented with strong problem-solving abilities.
• English (B2)

Key Competencies:

• Financial accuracy and accountability
• Time management and prioritization
• Customer service orientation
• Analytical thinking
• Team collaboration

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Category: Customer Support