Director of Student Services

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance

OVERVIEW: The core mission of Southeastern College is to provide targeted educational services that meet community needs. The Student Services Department aids Southeastern College students in reaching their career goals by preparing students for their transition into the professional world. The Director of Student Services creates and fosters a sense of importance for the development of career skills necessary for students to achieve success in both the job search process and in their careers. To meet this end, the Director of Student Services must work to build and maintain relationships with employers and community leaders to enhance the opportunities for Southeastern College graduates.  BUSINESS CONTRIBUTION: The Director of Student Services is responsible for the delivery of career development programs and services designed to facilitate the successful placement of students into career positions. This is accomplished through: 

• Creating and scheduling professional development workshops 
• Coordinating and facilitating events, meetings, and student activities 
• Conducting surveys of students, graduates, and employers 
• Assistant Director of Student Services 
• Student Services Coordinator 

 Direct Reports  ESSENTIAL FUNCTIONS:  Oversee the Creation and Distribution of Student Information: The Director of Student Services is responsible for the creation and distribution of all departmental documents to campus organizations and other departments, as well as for the issuing of ID cards and insurance to students. To accomplish this, the Director of Student Services must: 

• Manage the development of departmental monthly calendars containing the schedules of meetings, upcoming events, student activities, and guest speakers 
• Oversee the creation of departmental semester newsletters which share important information and showcase programs 
• Provide each student with a valid ID card upon entry to the school 
• Issue student accidental insurance while on clinical/externship/fieldwork 

 Partner with Local Employers: The Director of Student Services is responsible for developing and maintaining relationships with local employers. To accomplish this, the Director must: 

• Schedule and facilitate local bi-annual Advisory Board meetings 
• Hold membership in a minimum of two professional associations 
• Attend professional association meetings to network for students and graduates 
• Partner with employers for resume referrals 
• Conduct weekly off-campus employer visits 
• Host employers on campus for recruiting events 
• Compile job leads and internship leads by program to show current demand in the market 
• Compile and maintain placement statistics by program 
• Gather student and graduate success stories by program 
• Gather graduate and employer testimonials   
• Hold membership in a minimum of two professional associations 
• Attend professional association meetings to network for students and graduates 
• Partner with employers for resume referrals 
• Conduct weekly off-campus employer visits 
• Host employers on campus for recruiting events 
• Compile job leads and internship leads by program to show current demand in the market 
• Compile and maintain placement statistics by program 
• Gather student and graduate success stories by program 
• Gather graduate and employer testimonials   

 Create and Schedule Professional Development Workshops:  The Director of Student Services is responsible for scheduling professional development workshops and events to further the learning and development of Southeastern College students. To accomplish this, the Director of Student Services must: 

• Teach students skills in resume writing, job search strategies, and interviewing techniques 
• Create development workshops in the areas of financial management, interviewing, leadership, professionalism; resume writing, time management, study skills… 
• Communicate with department leaders about the distribution and implementation of these programs within their curriculum 
• Ensure the workshop information is transmitted properly to the students 

 Coordinate and Facilitate Events, Meetings, and Student Activities: The Director of Student Services is responsible for coordinating and overseeing team and organizational meetings, departmental events, and student activities in order to provide a fruitful and resourceful network for students. To accomplish this, the Director of Student Services must: 

• Coordinate and facilitate commencement ceremonies annually 
• Coordinate and facilitate monthly new student orientations 
• Coordinate and facilitate job fairs annually 
• Coordinate and facilitate cross functional team meetings monthly 
• Participate, coordinate and/or facilitate graduate seminars monthly 
• Participate, coordinate and/or facilitate student appreciation days each semester 
• Participate, coordinate and/or facilitate student activities as necessary 
• Coordinate grievance hearings and provide follow-up to affected parties 

 Facilitate and Track Student Placement:  The Director of Student Services is responsible for placing and tracking students. To accomplish this, the Director of Student Services must: 

• Assist students in finding career positions that match their Southeastern College training 
• Maintain the On-line Career Center 
• Complete graduate exit interviews and graduate exit surveys monthly, as well as during their mandatory graduation seminar in their last semester 
• Complete employer surveys quarterly 
• Conduct surveys with employers three months after employment of a recent graduate Contact and survey alumni six months after graduation 
• Elicit feedback from students and alumni on the effectiveness of the Student Services Department, as well as areas of improvement and future programs/workshops/events that should be offered 
• Create and maintain open communication policies with local groups, professional associations, employing organizations, current students, and alumni to further the development of a professional network to assist students in their job search and professional and career development 

Maintaining Student and Graduate Records: The Director of Student Services is responsible for compiling and maintaining student records. To accomplish this, the Director of Student Services must: 

• Maintain accurate placement statistics on all graduates 
• Maintain accurate records on graduates and notify all affected departments to ensure graduates are cleared of all obligations prior to graduation  

Managing Team Performance: The Director of Student Services is responsible for managing the performance of their staff. To accomplish this, the Director of Student Services must: 

• Motivate staff and reinforce positive accomplishments 
• Schedule hours for staff 
• Monitor staff activities 
• Provide coaching and training programs for staff development 
• Conduct weekly staff meetings  

PHYSICAL DEMANDS: The physical demands are those required in a typical professional office setting: communicating with coworkers and getting to and from appropriate on and off-campus appointments.  WORK ENVIRONMENT: Professional office setting: moderate noise levels and controlled indoor climate.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  LOCATION: This position is an onsite position located at your campus unless otherwise determined by the Executive Director and/or designee. Any changes must be reviewed by the Campus and all final approvals must come from the Executive Director and/or designee.

Job Specification Director of Student Services    Knowledge, Skills, and Experience The Director of Student Services is responsible for developing the career and professional skills of Southeastern College students as well as cultivating and maintaining a professional network within the community so as to assist students and graduates with job placement. The position entails overseeing the creation of career and professional development information and the dissemination of this information to students and graduates.  Below is an inclusive but not exhaustive list of various knowledge, skills, and other characteristics that are necessary for effective performance in the Director of Student Services position.  -Knowledge: 

• Career development 
• Business acumen 
• Student progression 
• Employment practices 

 -Skills: 

• Management – managing a diverse range of highly educated professionals. The Director of Student Services is a key part of the management team at the campus level, and is responsible for managing a support staff which may include the following: 
• Associate Director of Student Services 
• Student Services Coordinator 
• Student Success Coordinator 
• College Work Study 
• Planning and Organizing – prioritizing the work activities, needs, and goals of the department in conjunction with the mission and vision of Southeastern College. 

 -Education, Experience, and Training: 

• The Director of Student Services oversees the creation and distribution of career development information and is responsible for managing a staff. The Director of Student Services should hold an Associate’s degree or equivalent, and have at least two years of related experience - managerial experience strongly preferred. 

 


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