Sales Team Leader (Canterbury Travel)

Canterbury Travel, part of the Brooklyn Travel Group, is a renowned specialist in Once-in-a-lifetime Lapland holidays, is seeking a dynamic and customer-focused individual for the position of Sales Team Leader. This role is pivotal in providing top-notch support and ensuring a memorable holiday experience for our customers. Working in a fast-paced office environment, the successful candidate will assist customers in planning their dream Lapland holidays and support our sales team.

Responsibilities:

• Assist the General Manager with the day-to-day operations of the sales office.
• Allocate tour enquiries received via the website or email to the appropriate staff members.
• Distribute customer feedback emails to the relevant team members for follow-up.
• Provide support to the sales team by addressing queries and offering guidance.
• Assist with staff training and development activities.
• Monitor TProfile for customer feedback and ensure feedback has been responded to.
• Monitor sales team enquiries, ensuring they are up-to-date and handled promptly.
• Respond to general email enquiries from travel agents and customers.
• Maintain up-to-date accommodation occupancy levels in the booking system to align with available flight seats.
• Monthly sales team one to ones.

Key Skills:

• Leadership skills: Ability to motivate, guide, and develop team members.
• Communication: Clearly share goals, expectations, and feedback
• Organisational skills: Prioritise tasks, delegate effectively, and manage workloads
• Problem-solving: Handle challenges calmly and find practical solutions.
• Decision-making: Confident in making fair and timely decisions.
• Coaching & Development: Support team members’ growth through training and mentoring.
• Customer focus: Commitment to delivering excellent service and maintaining client satisfaction.

Personal Qualities:

• Sales Driven
• Positive, proactive, and approachable attitude.
• Reliable, responsible, and able to work independently.
• Strong attention to detail and accuracy.
• Adaptable and calm under pressure.
• Professional demeanour and strong work ethic.

Benefits:

• Competitive Salary: An attractive salary package that commensurate with experience and skills.
• Dynamic Work Environment: Be a part of a passionate team in an exciting industry, contributing to unforgettable holiday experiences for our customers.

Workplace Pension

Vitality Health Insurance

Discounts on holidays

• Educational visit to Lapland