Mortgage Servicing Finance & Reporting Manager

The Mortgage Servicing Finance & Reporting Manager is responsible for leading the reporting and analytics functions within the Mortgage Servicing department. This role oversees the development and delivery of operational, financial, and performance reporting across performing and defaulted loan portfolios. The manager will ensure accurate internal reporting, industry benchmarking, and financial analysis to support strategic decision-making and regulatory compliance.

Responsibilities

Team Leadership & Supervision

• Set a strong example for direct reports and foster a culture of accountability, collaboration, and continuous growth.
• Provide continuous coaching and mentorship, targeting growth and learning opportunities to develop skills of direct reports.
• Align team goals with the company’s mission and objectives, ensuring clarity in priorities and direction.
• Proactively identify potential issues, facilitate open communication, and implement solutions that support team cohesion and overall effectiveness.

Reporting & Analytics

• Develop and maintain comprehensive reporting on performing and defaulted loan portfolios.
• Collaborate with department managers to establish and track key performance indicators (KPIs) using MSP data.
• Prepare monthly performance reports and dashboards aligned with strategic goals.
• Oversee critical system updates and programming changes to support evolving business needs

Industry Benchmarking

• Manage and analyze McDash industry data to compare Bell Bank’s servicing portfolio against market benchmarks.
• Oversee variance reporting and MBA national delinquency comparisons.

Financial Oversight

• Lead monthly financial reporting and variance analysis for Mortgage Servicing.
• Manage mortgage servicing rights (MSR) valuation, reconciliation, and accounting activities.
• Support senior leadership with budget forecasting and incentive plan administration.

Bell Bank Culture, Policy and Accountability Standards:

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.