Vice President, Digital Field Services

Job Description Summary

The IT Leader for the Services Organization will be responsible for defining and executing the digital and IT strategy that supports GE HealthCare’s global Services business. This leader will oversee technology solutions that enable service delivery, customer experience, field operations, and business productivity — including service management platforms, persona-based applications, Salesforce ecosystem, and connected device tools.

The ideal candidate will bring deep experience in the medical device or healthcare technology industry, have a proven track record in leading large, cross-functional IT teams, and demonstrate strong collaboration across commercial, engineering, and operations teams.

Job Description

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Key Responsibilities

• Strategic Leadership

• Develop and execute a comprehensive IT strategy aligned with Services business objectives and GE HealthCare’s digital transformation goals.
• Partner with business leadership to drive process simplification, automation, and innovation in service operations and customer engagement.
• Collaboration and Stakeholder Engagement
• Build strong partnerships with functional leaders across Services, Commercial, Supply Chain, and Digital Technology to align priorities and deliver measurable outcomes.
• Serve as a key liaison between IT, business teams, and external partners to ensure seamless integration and adoption of technology solutions.
• Technology & Platform Ownership
• Oversee the implementation, governance, and continuous improvement of platforms including Salesforce Service Cloud, Field Service Management systems, persona-driven applications, and other digital tools that enable the Services workforce.
• Ensure the integration of service platforms with enterprise systems (ERP, CRM, analytics, IoT device data) for a unified digital ecosystem.
• Champion the adoption of emerging technologies such as AI, predictive analytics, and digital twins in service delivery.

• Team Leadership

• Lead, mentor, and inspire a large global IT team across multiple geographies, fostering a culture of accountability, innovation, and inclusion.
• Manage vendor relationships, budgets, and resource allocation to ensure timely, cost-effective delivery of IT initiatives.

• Operational Excellence

• Drive operational reliability, cybersecurity compliance, and data integrity across all service-related IT systems.
• Establish key performance indicators (KPIs) and metrics to monitor system health, user adoption, and business impact.
• Develop and execute a comprehensive IT strategy aligned with Services business objectives and GE HealthCare’s digital transformation goals.
• Partner with business leadership to drive process simplification, automation, and innovation in service operations and customer engagement.
• Build strong partnerships with functional leaders across Services, Commercial, Supply Chain, and Digital Technology to align priorities and deliver measurable outcomes.
• Serve as a key liaison between IT, business teams, and external partners to ensure seamless integration and adoption of technology solutions.
• Oversee the implementation, governance, and continuous improvement of platforms including Salesforce Service Cloud, Field Service Management systems, persona-driven applications, and other digital tools that enable the Services workforce.
• Ensure the integration of service platforms with enterprise systems (ERP, CRM, analytics, IoT device data) for a unified digital ecosystem.
• Champion the adoption of emerging technologies such as AI, predictive analytics, and digital twins in service delivery.
• Lead, mentor, and inspire a large global IT team across multiple geographies, fostering a culture of accountability, innovation, and inclusion.
• Manage vendor relationships, budgets, and resource allocation to ensure timely, cost-effective delivery of IT initiatives.
• Drive operational reliability, cybersecurity compliance, and data integrity across all service-related IT systems.
• Establish key performance indicators (KPIs) and metrics to monitor system health, user adoption, and business impact.

Qualifications / Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).
• 12+ years of progressive IT leadership experience, including at least 5 years managing large, distributed teams.
• Demonstrated experience leading IT in a Services organization within the medical device or healthcare technology industry.
• Proven success deploying and managing Salesforce platforms, field service management systems, and persona-based applications.
• Strong understanding of service operations, customer lifecycle management, and connected device ecosystems.
• Excellent stakeholder management, communication, and influencing skills at the executive level.

Desired Characteristics

• Experience working in a matrixed, global organization with diverse teams and partners.
• Ability to navigate complex regulatory environments (HIPAA, GDPR, etc.).
• Strong strategic thinking combined with hands-on operational leadership.
• Passion for digital innovation and improving customer and field service experiences.
• Demonstrated ability to balance global standardization with regional business needs.

What We Offer

• Opportunity to shape the future of service technology at a leading global healthcare innovator.
• Collaborative, purpose-driven environment focused on improving patient outcomes.
• Continuous learning and professional development opportunities.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes