Customer Success Specialist (NSW)

Your Next Opportunity

This is an exciting opportunity for a Customer Success Manager to join our Next Payments team based in North Parramatta. We are looking for a fun and enthusiastic person, someone who displays initiative and a strong desire to contribute to the team.

With new product launches, strong business growth (increasing from 110 employees in 2021 to 170 employees currently), and recently winning Casino and Carded Play tenders, it is an exciting time to join Next Payments!

The Role

As the Customer Success Manager, you will be responsible for the prioritisation and planning of client-facing product rollouts, working with internal and external partners to ensure a smooth and successful delivery of Eagle i360, GSL programs and Concilio products to our customers.

You will be required to have a strong understanding of how venues operate and the optimal use of our products to maximise their benefit for our customers.

About You

• Ability to build strong relationships both inside and outside the organisation.
• Excellent written and verbal communication skills.
• Ability to effectively work with all levels of staff.
• Excellent attention to detail and ability to multitask.
• Ability to work independently under minimal supervision.
• Product management skills
• Project management skills

The Perks!

• Friendly, fun, and supportive work environment - we are extremely proud of the culture we have created!
• Strong commitment to staff enjoyment with our Social Club Committee scheduling fun afternoon activities to give staff the opportunity to step away from the office and socialise with colleagues.
• True appreciation and recognition of hard work.
• Established internal career progression pathways.
• Company training and development policy with opportunities for supported participation in external certifications and courses.

About Us

Established in 2013, Next Payments is one of Australia’s strongest, multi-award winning and fastest growing payments companies. Headquartered in Melbourne with branches in Sydney, Brisbane, and Wellington, we are 97% Australian and 3% New Zealand owned with Macquarie Group being our largest shareholder.

At Next Payments, our success is due to our proven and reliable products and services, ensuring the seamless operation of our customers’ businesses. We provide end to end solutions in the payments space, including ATM installation and services, issuing, and managing digital wallets, QR code payments, debit and prepaid card issuing, and bespoke customer experience integration.

We are an equal opportunity employer and value diversity at our company. We actively recognise our committed people and provide exciting learning and career development opportunities.

At Next you will matter, whatever it takes! We call it Next Respect.

Next Payments is environmentally conscious and after 3 years of hard work, we are proudly Carbon Neutral certified!

How To Apply

If you would like to join Next Payments, please send us your resume and a short cover letter - We want to hear from you personally and understand why this role and our company is of interest!

Please note that only candidates required for interview will be contacted.

You must have the right to live and work in Australia to apply for this position.

Next Payments is not accepting inquiries from recruitment agencies for this position.