Head of Legal Operations & Innovation - Law Squared

Job Title: Head of Legal Operations & Innovation - Law Squared

Role Type: Full time

Location: Melbourne base preferred

About Law Squared

Forget everything you know about law firms – we’ve found a better way.

Law Squared is a leading Human Centred Law firm, founded in 2016 to provide a true alternative to traditional law firms - for clients and lawyers alike.

We work exclusively on an upfront, fixed-fee model, prioritising our clients’ success over billable hours and ensuring transparency and strategic control over their legal spend. By focusing on outcomes and value, rather than time and task-based inputs, Law Squared seamlessly bridges the gap between legal expertise and commercial impact.

Trusted by ASX listed entitles, multi-national clients, General Counsels, in-house teams, and business leaders across a broad range of industries, Law Squared focuses on those areas crucial to business success, including Corporate, Commercial, Employment + Workplace Relations, Property + Projects and Disputes + Litigation, as well as those seeking dual jurisdictional support in Australia, the UK and/or NZ.

Law Squared has offices in Melbourne, Sydney, Brisbane, Perth, Auckland and London.

About The Role

The Head of Legal Operations & Innovation is responsible for reimagining how legal services are delivered at Law Squared. This role drives operational excellence, embeds innovation, and introduces scalable, tech-enabled solutions that enhance client value and differentiate the firm in the market. It sits at the intersection of legal service delivery, process design, and innovation leadership.

We continue to “reimagining legal services through technology”

Key Responsibilities

Legal Operations Leadership

• Advise the executive team on emerging legal and non-legal technologies and their application within legal services and how they can benefit Law Squared
• Build technology infrastructure that allows the firm to serve more clients with the same resources, directly boosting revenue per lawyer
• Ability to extract data-driven insights that improve decision-making and client reporting
• Successfully drive and execute digital transformation initiatives to enhance efficiency, client service, and competitive advantage
• Introduce project management practices to support predictable, efficient delivery of all initiatives

Innovation & Service Delivery

• Embed and adopt automation, AI, and workflow solutions into legal practice
• Collaborate with legal teams to pilot and implement innovative delivery models
• Ensure a culture of continuous improvement and experimentation within the firm
• Elevate the internal tech and innovation literacy of legal team
• Collaborate with Cubed team to integrate client-facing technology into Law Squared’s service offerings

Driving Top-Line Growth

• Client-Facing Solutions: Develop or co-create legal tech tools/platforms that can be commercialised or embedded in client solutions.
• Differentiated Service Delivery: Use automation, AI, and data analytics to deliver legal services faster, with unique insights, creating new fee models (fixed fee, subscription, outcome-based pricing).
• Sales Enablement: Provide the business development team with client-ready demos, prototypes, or case studies that showcase innovation in action.
• Data-Driven Insights: Use analytics not only internally (efficiency) but also externally — turning firm data into benchmarking insights or market reports that clients value and will pay for.
• Strategic Client Engagement: Position technology as a revenue enabler by being part of key client pitches, highlighting how the firm uses tech to deliver better outcomes.

Positioning as a Thought Leader

• Industry Voice: Publish articles, white papers, and case studies on how technology (AI, automation, analytics) is transforming legal services.
• Speaking Engagements: Represent the firm at conferences, panels, and webinars, showcasing both internal innovation and client impact stories.
• Client Education: Run thought leadership events or workshops for clients on legal technology trends — positioning the firm as a trusted advisor, not just a service provider.
• Internal Ambassadors: Elevate the tech-savviness of lawyers and staff so that everyone in the firm becomes a credible advocate of innovation.

Governance, Risk & Compliance

• Ensure all systems, processes, and data management practices comply with legal and regulatory obligations, including those specific to law firms
• Work closely with Risk & Compliance team (Technology, Finance + Operations) to manage technology-related risks

Team & Collaboration

• Lead, mentor, and develop internal team members and work with external specialists as required
• Build cross-functional collaboration across the group to embed technology as an enabler of performance

Operational Excellence

• Define and track KPIs related to efficiency, service quality, and client satisfaction.
• Optimise budgets and investments alongside Group COO related to legal operations and innovation.

Qualifications & Experience

• Proven experience in legal operations, innovation, or transformation leadership.
• Strong understanding of legal service delivery, client needs, and technology enablers.
• Experience with process improvement, project management, and data-driven insights.
• Demonstrated success in leading digital transformation and innovation initiatives
• Excellent leadership, communication, and stakeholder management skills
• Exposure to legal tech, automation, or AI-driven tools.
• Law degree preferred

Personal Attributes

• Innovative thinker with the ability to translate vision into actionable outcomes
• Commercially minded with strong problem-solving ability
• Collaborative, pragmatic, and able to balance innovation with operational rigour
• Passion for how technology can transform the delivery of legal services
• Confident communicator who can influence internally and externally

How You’Ll Benefit

Law Squared is on a mission to create a more innovative, collaborative, human centred experience for clients and employees alike. We don’t track billable hours, nor do we have financial budgets for individuals, and we’ve embraced a ‘work from anywhere’ policy since day one.

Free from the barriers of time, tenure, and ego, and aligned by team-oriented goals, we believe our result deliver the best outcomes for our clients and each other.

Our Numerous Employee Benefits Include:

• Competitive salary package;
• Tailored team and individual professional development program
• Discounted corporate gym membership via ClassPass;
• Employee Assistance Program (EAP);
• Employee Referral Incentive;
• Leading-edge legal ops + tech to optimise flexible working and client service outcomes;
• Hybrid work environment; and
• Team-based KPIs, no timesheets!

If you’re ready for a more human centred way of working, experience the Law Squared difference for yourself.

Apply Now

To submit an application, please apply directly with your CV and cover letter.

If you have any further questions please contact: careers@lawsquared.com