Director of Modifications

West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team, we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

What you can expect as a Director of Modifications at West Star:

The Director of Modifications has the responsibility for providing senior leadership to the Avionics, Paint, and Interior programs at the assigned site. This includes strategic guidance, alignment and accountability for key program manager initiatives: staffing, technician development, operational optimization, safety and the execution of on-time and squawk-free customer service Standard working hours will be Monday- Friday, but will vary based on business demands and customer needs including hosting customer dinners or other events.

You will be ESSENTIAL to many FUNCTIONS including:

• Under minimal supervision, exercise discretion and sound business judgment to ensure delivery of an on-time and squawk-free customer service experience while ensuring program management adherence to all regulatory, safety, quality, and company standards.
• Oversee and hold Program Managers accountable in Avionics, Paint and Interior for effective team staffing, development and work processes that meet expectations. Employee engagement, schedule, safety, and quality are essential.
• Oversee program management evaluation of team members by skill and shift to plan sustainable training plans along with hiring goals to ensure effective staffing.
• Work with the Sales team and DOM to ensure customers are supported at the site or other facilities.
• Partner with customers as needed to support their needs and solve issues that arise.
• Collaborate with key stakeholders, Partner with the Sales team, Project Managers and customers on project management, pricing, schedule changes, and customer support.
• Continue to expand the capabilities of the modification’s programs with a focus on innovation.
• Hold Program Managers accountable for leading with a safety always mindset incorporating Fous Four and roper use of all PPE, equipment, and policies.
• Develop positive relationships with peers to foster effective communication and teamwork for employees and customers alike.
• Provide strategic leadership and performance coaching to ensure managers deliver on service delivery with routine support, feedback, development, and the use of all company performance tools.
• Any other job-related duties as assigned by supervisor or management.

Qualifications

What you’ll need to bring with you:

Your Education:

High school diploma or equivalent.

Four-year management degree (preferred).

Your Experience :

20 years prior experience in Avionics, Interiors, and/or Paint or equivalent.

15 years’ experience leading large-scale teams and programs in an MRO environment

15 or more years’ extensive people leadership, customer service and financial experience required.

Your Initiative:

Self-motivated with a proven ability to cultivate innovation, drive team results and tackle tough challenges.

Capable of building and developing effective management teams, communicating with clarity, and using situational adaptability.

Diffuse or manage conflict with a collaborative and results-oriented approach.

Provide routine updates to VP on key initiatives including Staffing, Operational effectiveness, Safety and Customer NPS.

Your Sense Of Responsibility:

Hold program management accountable for service delivery including all aspects of operations including team management, safety, quality, and customer service.

Ensure program managers are infusing routine communication and coaching to their teams about safety, quality, and SOP use.

Model effective employee and customer-oriented leadership.

Responsible for program manager and their team performance (onboarding, coaching, formal training, performance pulse, and conversations).

Other Particulars:

Physical Requirements

Routine walking, bending, and squatting or sitting.

Routine or repetitive physical motion with arms and hands.

Advanced computer operations and software (Outlook, SharePoint, PowerPoint, Excel, Power BI).

Supervision

Work under supervision of VP.

Directly supervise Modifications Program Managers.

Collaboratively work with other Directors and Senior Leaders