Incident Manager (temporary position)

We’re looking for a Incident Manager to join us at Telia.

I’m Antanas Vindašius Head of Networks Quality Management & Assurance and I’m searching for a curious individual like you, ready to leave a lasting mark. Join as an Incident Manager our team, where your skills will thrive, and together – let's make better happen!

This position is temporary to cover maternity leave.

What You’Ll Do:

You will be responsible for responding to major network and IT incidents, ensuring swift and effective resolution.

• Respond to incidents during business hours and on-call duty rotations alongside fellow Incident Managers
• Coordinate incident resolution teams, maintain clear and timely communication with stakeholders
• Conduct incident review and implement preventive measures to mitigate incident risks.

What will help you thrive in this role:

This position could be a great fit for someone who can make quick decisions,  prioritize and perform effectively under pressure. You also need:

• Proven experience in network and IT infrastructure, management, troubleshooting, root cause and risk assessment skills.
• Strong knowledge and experience working in incident, problem, change management.
• Ability to communicate clearly, collaborate across complex organization, handle escalations.
• Fluency in Lithuanian and English.

Join us to shape smarter living for people, businesses, and the planet

At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

What We Offer

At Telia, we care about your well-being, growth, and sense of belonging:

• Additional health insurance and pension plans• Workation: work from anywhere in the EU for up to 30 days per year• Extra vacation days based on tenure (up to 5 additional days)• Discounts on Telia services, including free home internet• Partner offers and discounts (SPA, cafes, events)• Telia Kids Club: summer camps for employees’ children• Company-supported sports activities (yoga, basketball, running)• Internal training, leadership programs and job shadowing to explore new roles
• Free on-site charging stations for electric vehicles – available for both work-related and personal use.

…And More.

Monthly salary range for this position – 2787 – 4181 Eur (gross) + annual performance bonuses. Although it may vary depending on your skills and experience.

Ready to make better happen?

We look forward to receiving your application by November 8, 2025. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!

If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner. Background and reference checks will be part of the process.

Want to know more about this role? Please reach out to Antanas Vindašius at antanas.vindašius@telia.lt

Equal Opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen - together!

More about our culture: www.telia.lt/karjera