WMC Technical Subject Matter Expert

The Opportunity

We are seeking a Work Management Centre (WMC) Technical Subject Matter Expert, based in Auckland, Monday to Friday 8:30am to 5pm. This role is critical to delivering exceptional customer service across the business work groups that continually improves and grows the relationships with our customers.

Proactively assisting the WMC to be a centre of excellence by taking ownership, having a positive “can do did do” attitude, being productive and achieving SLAs/KPIs and following 

What we are looking for 

• Background in Copper/fibre is desirable
• Technical skills, experience and qualifications as required
• Appreciation of fundamental aspects of business, including operation and basic financial
• Supporting the coordination and delivery of Projects whilst working on BAU tasks
• Proven experience in providing quality customer service through sound communication and customer management skills, including issue and conflict resolution.
• Ability to rapidly acquire knowledge of service and products
• Ability to work unsupervised demonstrating independence and drive and ownership and commitment.
• Team player who supports and actively works towards achieving the team goals

What We Offer

• Opportunity for career growth with structured frameworks and supportive-inclusive team 
• Competitive Salary and Employee Benefits 
• Valued and respected position, with supportive and experienced team
• Work for a major ASX-listed company 

About Energy & Utilities…Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure. We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors. Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

How To Apply

Click "Apply" to start your application. We look forward to hearing from you! 

Downer does not accept unsolicited resumes, fees, or costs from recruitment agencies, search firms, or third parties. Candidates are welcome to submit their applications via the advertisement.

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.