Medical Assistant - General Surgery - Boston

Job Profile Summary

This role focuses on providing medical and clinical support services to patients. In addition, this role focuses performing the following duties: Prepares patient rooms, escorts patients to rooms, takes vitals and documents patient information; assists physicians with procedures and educates patients on specimen collection. Performs clerical or administrative duties in support of clinical operations. A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education, training, and experience. This role will be most commonly applied to patient care and/or scientific/laboratory jobs. An entry-level role typically requiring little to no prior knowledge or experience and requiring vocational or technical education.  Work is routine or follows standard procedures, is closely supervised, and communicates information that requires little explanation or interpretation.

Job Overview

Under general supervision of licensed personnel, this position is responsible for continuous, efficient and smooth patient flow in the outpatient/ambulatory setting.  The position is a patient liaison through both clinical and administrative responsibilities.  Plays an important role in the revenue cycle process, clinical operations, and patient experience. Responds to hourly variations in patient volume, clinician and room availability to continually maximize efficient use of space and resources in the clinic; identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols; assists with patient care as warranted and within their scope of practice.     

Job Description

Minimum Qualifications:

1. High School Diploma or equivalent.
2. Completion of Clinical Program OR Six (6) months of clinical experience in a healthcare setting.
3. Basic Life Support Certification OR Obtain within three (3) months.
4. Two (2) years of medical office experience.
5. Experience with electronic medical record systems. 

Preferred Qualifications:

2. Bi-Lingual.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and providers. Responds to variations in patient volume, provider ability, and resources (e.g. early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.  
2. Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data. 
3. Exercises a high degree of customer service in all interactions with patients, internal and external customers.
4. Provides a safe, comfortable, and clean environment for patients and families. 
5. Escorts patient to exam room and prepares patient for provider visit.  This may include pediatric, adult, or geriatric patients.  Checks to ensure patient comfort, privacy, and safety.  
6. Ensures patient and personal safety.  Completes a fall risk assessment.  May sit with a patient who needs monitoring.   
7. Prepares exam room for each patient in accordance with needs of patient’s visit.  
8. Assists and/or chaperones providers/nursing with physical exams, treatments and procedures as necessary.   
9. Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient’s stated level of pain, and reviews list of medications with patient.  
10. Performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit. 

Physical Requirements:

Skills & Abilities: