Professional Services Analyst

Professional Services Analyst

Are you a customer integration superstar with a knack for identity solutions?    

About The Team:

The Identity Professional Services (IPS) team serves a global group of customers across research, academia, government and healthcare. We help customers securely and seamlessly access the products and services their users need to advance science and improve health. Our culture values efficiency, agility, and quality, and we take pride in delivering best-in-class services that make a tangible impact.

About The Role:

We are looking for an experienced specialist to join the IPS team. This role focuses on supporting customers with end-to-end integrations into our identity platform, with a particular emphasis on federated access methods (e.g. SAML SSO, LTI, SMART on FHIR). You will guide customers through onboarding, ensure smooth technical delivery, and function as a trusted advisor throughout the integration journey. You will also own key processes and partnerships, provide training and resources, and help us implement our future access strategy. 

Key Responsibilities:

• Leading customer onboarding and integration projects from initiation to go-live.  
• Delivering secure SSO integrations (e.g., SAML, LTI, SMART on FHIR) that meet customer needs.  
• Maintaining and supporting key product partnerships (e.g., Open Athens, Granular Usage Reporting)  
• Collaborating with IT and engineering teams to troubleshoot and resolve integration issues.  
• Providing training, resources, and technical guidance to customer-facing teams  
• Documenting workflows, best practices, and reusable assets to support scalability
• Sharing feedback from integrations to inform product improvements  
• Staying informed on identity and access trends to support internal teams  
• Managing multiple projects, ensuring timely and effective delivery  
• Contributing to initiatives that improve service quality and operational efficiency. 

Skills & Experience:

• Experience in professional services, technical consulting, or customer success  
• Familiarity with Identity and Access Management (IAM) and SSO standards  
• Understanding of application security, APIs, and networking fundamentals  
• Strong problem-solving and communication skills, with the ability to explain technical concepts clearly.  
• Comfortable managing multiple projects and working across teams.  
• Experience with BI tools (e.g., Tableau, Adobe Analytics) is a plus.  
• Experience with cloud platforms (e.g., Databricks) and model governance is beneficial.  

Why Join Us?

At Elsevier, you will be part of a diverse global product team that sits at the frontline of delivering value to customers. You will play a key role in enabling secure access to our products, shaping how customers experience and adopt our identity platform. We are committed to your success and wellbeing, offering flexible working, family leave, long-service recognition, and a supportive, collaborative environment where everyone has a part to play.

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working For You

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits

• Wellbeing Programs

• Life Assurance

• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme.
• Travel Season ticket loan.

• Electric Vehicle Scheme

• Optional Dental Insurance

• Maternity, paternity, and shared parental leave

• Employee Assistance Programme

• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources
• Access to the employee discounts scheme via Perks at Work

About The Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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