Account Manager (Inside Sales Representative)

Summary

The Account Manager (Inside Sales Representative) is responsible for the day-to-day sales functions such as order entry, order expediting, and problem resolution as well as having a constant awareness of impact on profits. This position is responsible for developing and building key relationships with customers. The ISR works closely with the Territory and Integrated Planning Desk Managers to ensure that the customer’s needs are met and works to ensure that all customer quotes are done in an accurate and timely manner. The ideal candidate has the ability to build customer relationships and through communication, integrity and trust strives for 100% customer satisfaction.

Responsibilities

• Performs order entry, order tracking, status review, and gathering market intelligence.
• Responsible for customer communication (phone, e-mail, fax).
• Manages releases to shipping, process short pays.
• Provides daily communication and status updates with Territory Manager.
• Enters material information and manages price accuracy.
• Serves as the initial contact on customer claims, and quotes.
• Coordinates with the integrated planning department for proper material flow and inventory levels.
• Provides account coverage for out of office team members.
• Other duties as assigned.

Desired Experience

• Building customer relationships and listening
• Proficient computer skills – Microsoft Office
• Good organizational skills
• High level of integrity and trust
• Excellent problem solving skills
• Basic systems skills
• Basic steel processing and product knowledge / not needed, but preferred
• Advanced communication skills
• Excellent prioritizing skills
• Customer service focus
• 12 week on-the-job training in the inside sales department
• Plant training

Hesitant to apply because you may not meet every specific requirement? If this role is something you are interested in, but your previous experience doesn’t exactly align, we encourage you to apply! At Worthington Steel we are dedicated to building a diverse and inclusive workplace. We recognize that individuals with diverse experiences and backgrounds are essential to our success. You may be the perfect candidate for this role or others within our organization.

Worthington Steel (NYSE:WS) is a metals processor that partners with customers to deliver highly technical and customized solutions. Worthington Steel’s expertise in carbon flat-roll steel processing, electrical steel laminations and tailor welded solutions are driving steel toward a more sustainable future.

As one of the most trusted metals processors in North America, Worthington Steel and its 4,600 employees harness the power of steel to advance our customers’ visions through value-added processing capabilities including galvanizing, pickling, configured blanking, specialty cold reduction, lightweighting and electrical lamination. Headquartered in Columbus, Ohio, Worthington operates 32 facilities in seven states and six countries. Following a people-first Philosophy, commitment to sustainability and proven business system, Worthington Steel’s purpose is to generate positive returns by providing trusted and innovative solutions for customers, creating opportunities for employees, and strengthening its communities.

Worthington Steel Inc., and its subsidiaries, is an equal employment opportunity employer. Qualified applicants are considered regardless of race, color, religion, age, national origin, sex, disability or veteran’s status.