Clinical Nurse Physician Workflow Support

Job Description

Job Title Remote Clinical Nurse, Physician Workflow Support FLSA Exempt Reports to Director, Clinical Services & Partnership Grade  U Location Remote Band 2A

Summary/Objective
The Clinical Nurse Physician Workflow Support role carries out remote patient care responsibilities with emphasis on decision-making. This position provides competent, safe and compassionate care based on established Client Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, this position will collaborate with the provider and local site to implement a comprehensive patient-centered plan of care to achieve expected outcomes; utilize principles of assignment and delegation consistent with the New York State Nurse Practice Act. Will function as the Quality Control Analyst and conduct daily audits, monitor trends and collaborate with teams to teach, retrain and devise performance improvement opportunities.

Essential Job Functions

• Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement.
• Review physicians’ messages received from patients though the electronic medical record as per accepted policy and procedure. 
• Assess messages for urgent situations or needs, and contact patients telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate (will be trained on but will not perform routinely).
• Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement.
• Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate. 
• Assist providers in contacting patients regarding test results as per provider’s instruction (will be trained on but will not perform routinely).
• Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice (will be trained on but will not perform routinely).
• Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards.
• Conduct daily audit of fellow RNs to ensure compliance with standards as outlined in this Job Description.

Key Success Indicators/Attributes

• Must openly demonstrate ability to critically think and actively demonstrate how clinical experience has driven decision-making.
• Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary.
• Skilled in pinpointing root cause/s for performance variance.
• Demonstrate logical reasoning and analytical skills.
• Demonstrates ability to self-motivate, set goals, and meet deadlines.
• Demonstrates clear verbal and written communication.
• Maintains courteous and professional working relationships with employees at all levels of the organization.
• Strong computer skills including Microsoft Office suite.
• Excellent customer service skills and ability to communicate effectively via telephone and electronically.

Supervisory Responsibility

None

Work Environment

This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and phones. Recommend use of a headset if not mandated by client. Must have high speed internet to support clear connections with patient call applications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, during US daytime. Potential for weekend hours schedule or rotation to meet client needs.

Travel

Minimal travel required; up to 5%

Required Education and Experience

• Bachelor of Science in Nursing.
• 3 – 5 years of clinical experience.
• Nurse must currently be working in a large ambulatory office setting (and/or specialty clinic) or emergency department, and/or critical care experience.
• Must have current EPIC experience either with inpatient or outpatient modules.
• Must obtain unrestricted Registered Professional Nursing license in New York.

Preferred Education and Experience

• Telephone triage and patient education experience preferred

Additional Eligibility Qualifications

Strong computer skills including Microsoft Office Suite and Electronic Medical Records 

Security Access Requirements

In addition to the specific security access required by the employee’s client engagement, the employee will have access to the Omega systems set forth in the “Standard Field Employee” profile. 

Microsoft Office

Adp

Oracle

E1- All Field Employees

Standard Employee

Standard

Aap/Eeo Statement

Omega is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. Employee may perform other duties as assigned.

Founded in 2003, Omega Healthcare Management Services™ (Omega Healthcare) empowers healthcare organizations to deliver exceptional care while enhancing financial performance. We help clients increase revenues, decrease costs, and improve the overall patient-provider-payer experience through our comprehensive portfolio of technology and clinically enabled solutions. Omega Healthcare has 30,000 employees across 14 delivery centers in the United States, India, Colombia, and the Philippines. For more information, visit www.omegahms.com.